KeyBank E Center St, Warsaw, Indiana

KeyBank Reviews

3.1 stars based on 10 reviews

Featured Comments:

• D

  Debbie Swihart

  5.0

  ALWAYS very helpful, friendly, professional and willing to be there for you ❣️🤗 Thank you ladies for your kindness and dedication 🎉

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  Response from the owner

  Hello Debbie, thank you so much for the 5-star rating and review! We appreciate your feedback and hope you have a great day! 😀. ^PR

• c

  catherine watson

  2.0

  Do not bank with Key if you live out of state. I have been a dedicated member at Key Bank for the 15 years and had fraudulent activity on my account which has caused it to be locked, along with my online banking. In order to "unlock my account", I now have to drive over 9 hours (to the closest branch) to show my ID to prove I am who I say I am, even with an active police report filed. Not a happy camper. There has to be a better way of doing things, its 2022. 2 stars because they had been great for the last 15 years...up until now.

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  Response from the owner

  Hi Catherine, Thanks for taking the time to provide your feedback, we do appreciate it. I understand this is very upsetting for you, but please know this is for the safety and security of your account. ^LH

• N

  Neil Schafer

  1.0

  I'd give them a negative if it had that . Called the Warsaw branch trying to explain to the lady that a.swered that we were trying to set a acct up to do mobile deposit and also a personal checking and saving acct when she called back she did not tell me I was on speaker when I was re explaining what we needed someone a woman in the back ground started yelling "noooo wayyy'. I asked if I was on speaker and the one lady said yes so I hung up. I called right back and asked the lady that answered if a supervisor was available she stated " I. The supervisor dude!!" Needless to say I was blown away fr the childishness and unprofessional conduct not only of an employee of this bank but the childishness of a supervisor speaking to a potential customer over an acct I wasn't sure how to set up Needless to say we drove to Sturgis Michigan and received the customer service u would expect from a bank.

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  Response from the owner

  Hi Neil - We're sorry to hear about your experience. We'd be happy to pass this along to our branch experience team. If you'd like to provide any additional information or you would like to be contacted back regarding this, please email us at [email protected] with your full name and number. ^SH

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