KeyBank Commercial Ave, Anacortes, Washington

KeyBank Reviews

3.4 stars based on 3 reviews

Featured Comments:

• T

  Thomas Murphy

  5.0

  I've been using banking services for at least sixty years and I have found that this Key Bank branch to be one of the most helpful, friendly, knowledgeable, and competent branches I have ever worked with! I highly recommend them for anyone, personal or business banking!

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  Response from the owner

  Thanks for the 5 star review, Thomas! We're happy to hear you're enjoying this KeyBank location. ^ JJ

• D

  Doug Johnson

  1.0

  Terrible experience. We are building a home and occasionally have needed a document notarized. I travel during the week, so Saturdays are my only opportunity to get this done. In the past, although we don’t have an account, they were happy to assist, until today. We walked in, no one was behind the counter but we heard voices in the back. We writhed and then walked around the corner (to your left as you enter the bank) and were told that someone would be with us shortly. As the line built behind us they finally came out to help. We told the tall blond woman that we needed a notary. She asked if we were customers if the bank. We said no. She informed us that she could not help us. That service was only for people who had accounts with Key Bank. We shared that we had been there 4-5 times over the past year, as recently as s couple of weeks ago and they were happy to help. Nope, can’t help you. You might try the title company down the road she told us. Terrible customer service. Not a good way to endear the public and potential future customers, especially ones who don’t mind sharing our experiences on social media. Skagit Bank, two blocks away was delighted to help.

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  Response from the owner

  Hello - That is definitely not the type of service we strive for at KeyBank. We will be sure to forward this to our branch experience team for review. We hope you will reconsider us for your future banking needs. Let us know if there is anything else we can hep with. Thank you. ^JF

• B

  Bryan Dutil

  2.0

  Slowest bank in town. Never more than one teller working.

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  Response from the owner

  Hi Bryan: Thanks for taking the time to provide your feedback, we really appreciate it. I have forwarded this to our Branch Experience team for review. Let us know if there's anything you need help with. ^KeyBank Customer Care