KeyBank Scamman St, Saco, Maine

KeyBank Reviews

3.2 stars based on 6 reviews

Featured Comments:

• C

  Carolyn Curtis

  5.0

  Rarely go into the bank but they have always been helpful when we need it. One time they notarized a document for us. Another time they scanned paperwork needed for a refi. Once needed to convert swiss francs to dollars and the teller told me I could take it to the airport and convert it less expensively. Good customer service.

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  Response from the owner

  Carolyn-Thank you for the kind words and kudos! We're glad to help! Have a wonderful day! ^CS

• J

  Jeff Trägheit

  1.0

  The irony of this branch being on Scam-man street is not lost on me. I've been with Key for 5 years and after the service at this location, I'm very tempted to change that. Went in for a secondary account for my direct deposit. I wasn't given options, just signed up for something. Upon reviewing what I'd been signed up for, I was given an account that didn't match my needs at all.

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  Response from the owner

  Hello Jeff, thank you for getting in touch. What you have described is not the type of experience we want our clients to have. We would like to look into your concerns. Please email your full name, billing ZIP code and phone number to [email protected] and reference case#37422. Our Escalation Team will call within 1 to 2 business days to gather the necessary details. Thank you.^CH

• J

  Joel Keller

  4.0

  Very friendly staff. Good customer service. Opened a new account in response to an incentive offer that had been mailed to me. Only wish is that they stay open past 5:00 one night per week. It would make things much easier.

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  Response from the owner

  Joel- Welcome to the Key Family! We appreciate you taking the time and letting us know about your experience. I'll be happy to pass it along as we're always looking for ways to improve. Let us know if you need anything else. ^CS

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