KeyPoint Credit Union Bowers Ave, Santa Clara, California

KeyPoint Credit Union Reviews

4.1 stars based on 16 reviews

Featured Comments:

• L

  Lynn K I

  5.0

  Kudos to the staff at this location! Thanks to representative Amber, who was helpful.

• I

  Irving Moreno

  1.0

  The worst experience possible: this bank is here to emphasize on people. Their business practices are very unethical. The process in which they qualify you are terribly unethical. They ask you for a w2 after you decide on a car and later when you are in possession of a vehicle, they deny you the loan due to human errors on their end. After talking to clerks at the branch but not the "digital bankers" they denied my application with no counter offers or resolutions. If you want to speak with someone in person good luck, theyre untraceable. I am of Latin descents and my skin color is brown, I'm confident this is prejudice and discrimination. I'm closing my busines account, personal checking and credit cards. Seriously a waste of time, BOA, Chase, Wells or any other lending institution is a better option. The amount of effort and time they consumed with no accountability is they most disrespectful experience I have ever seen. The employees from start to finish: Rebecca, her manager Melissa who offered no solutions but a very sadistic "you are denied" response, and Lisa. They will not care about you as a person or a customer.

• A

  Amethyst Stone

  1.0

  I don't like the new employee seems like they don't know what they're doing, I was talking to someone who were assisting with my transaction she doesn't know what to say and someone jumped in to save her a** not so friendly not even a smile. Bring back the old employee.

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