Kimberly Brogan Smith - State Farm Insurance Agent Englewood Pkwy, Englewood, Colorado

Kimberly Brogan Smith - State Farm Insurance Agent Reviews

4.5 stars based on 31 reviews

Featured Comments:

• E

  Ekaterina Sufit

  5.0

  I’ve used Kimberly B Smith for a few years now with my auto, home and business policies and I couldn’t feel happier, more comfortable and confident in my choice. Kimberly and Deana are kind, thoughtful professionals that outperform and exceeded my expectations of what and how I protect myself. They’ve got my best interests at heart and I highly recommend them for all of personal and business insurance and financial services.

• H

  Henry's Renovations

  1.0

  This place is incredibly unethical!!! I was trying to start a business, got insurance quote for strictly one job I was trying to take on for big money. I Provided the owner of this establishment with documentation from 3rd party insurance compliance company for the insurance I needed to be approved. The owner/ agent quoted me and I paid a full quarter up front. I stayed in contact with the 3rd party insurance compliance company almost daily, they sent several requests to the owner/ agent for documentation.... eventually I provided them the information I had been given, it was not what was needed. I called the owner/ agent and they said it was right and they had spoken to the 3rd party insurance compliance company to get corrected... 2 more weeks pass, I again get a rejection from the 3rd party insurance compliance company... I call the owner/ agent and leave messages, this happens every other day for 2 weeks, they don't answer my calls... I call from my sons phone and get through, get the run around that she will call me back by end of day... Never get that call, next day and for a week straight I call daily now and no answer... I attempted multiple emails aswell, still no response... I eventually go down to the office and am told excuses of a flood they dealt with the past 2 weeks... I was assured the agent finally had all fixed on 10/6, I started this policy on 8/17... well guess what on 10/12 I got another rejection letter.... on 10/15 I called to cancel my policy... Today I come home ro a almost $1,000 bill due to policy increases for dates of 8/17-12/10... look I don't even care for the month extra I paid as I canceled 2 months in and paid for 3 month but somehow an extra month is added and the entire policy... it was only $400ish for a quarter... how in the world is $1,000 anywhere in the picture... stay away ppl. State farm is great, I found a good agent off Wadsworth and Florida in Lakewood that I will use in the future. As for this place I also logged a complaint with the bbb just before jumping on here... Hopefully this crook ok a insurance agent makes things right.....

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  Response from the owner

  Chuck, Please let me address your accusations. I document phone calls, emails and Certificate of Insurance requests for all my clients in their digital household notes. I have emails and phone calls logged with times and dates which directly refute your review. Also, I'm glad you called the BBB as they will be able to confirm your review is nothing but slander. My agency is open Monday-Friday 8:30am - 5:00pm. I did not close my office during Covid as it would not be in the best interest of my clients. I can show via call log every time and date we reached out to you if we needed information for your business policy. We did not need information from you, we were trying to help you get your Business Certificates of Insurance approved. I have all the Certificates of Insurance we provided for you to NetVendor for Greystar. These certificates were sent on 8/17/2021, 9/20/2021 and 10/04/2021. The certificates were completed properly and accepted by both NetVendor and Greystar for your business policy. However, they also required liability limits for your autos (which are not insured with State Farm) and liability limits of a Commercial Liability Umbrella Policy which is also not with State Farm. I called and emailed these requirements to you so you could understand what the vendors were requiring for their contractors to conduct business with them. I did not receive a response from you via email or via phone. I have documented the dates and times we tried to reach you. We did not hear back from you until the day you wanted to cancel your policy. I was in the office and sitting next to my team member when you used profanity directed at her --- which I will not tolerate. I asked my team member to transfer the call over to me but you hung up before I could speak with you. I called you back and you hung up on me again. I then explained to you via email why your certificates were not being accepted by NetVendor and GreyStar. Greystar requires auto liability and an umbrella policy in addition to a business policy. I asked if we could quote both your autos and a commercial liability policy to help you with the requirements to work for Greystar. I did not receive your auto details nor did we hear back from you in our offer to make you compliant. I have copies of the rejection emails sitting in front of me and they state, "Greystar Auto; Greystar Umbrella" Missing Certificate of Insurance for Henry's Renovations Document-Code 61285CDBD7291431871469" This is what the subject line states in the NetVendor COI Request I received Monday, September 20, 2021 at 4:34am. This was sent from the NetVendor Compliance Team, www.netvendor.net with a contact number of (503) 405-7312. I cannot provide a Certificate of Insurance for you when I do not insure the items requested. This is why Greystar did not approve you to work for them as a contractor. The business policy I wrote for you was accepted by NetVendor and Greystar. However, they required additional items. Several times you called my office using profanity and anger. This is when I outlined why the Certificates of Insurance were being declined in an email format for you. I have copies of documents, communications and the facts to refute every statement in your review. The BBB will be able to document these facts which can then be used in charges of slander. The most recent mailing to you from State Farm was just last week. Your business policy is an auditable policy which adjusts annually based on gross receipts. The bill you received is due to non-compliance to the annual audit. Please call the audit number provided in the letter to resolve the bill you received.

• R

  Robert Smith

  5.0

  I have worked with them since moving to Colorado in 2013. They have been helpful, patient, and fairly priced. They also do a good job of explaining things to me when I have questions. I’m definitely a life-time client.

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  Response from the owner

  I'm so happy to hear that Roger! Please come by the agency when you have time as we'd love to see you!

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