Kitsap Credit Union Silverdale Way, Silverdale, Washington

Kitsap Credit Union Reviews

3.7 stars based on 10 reviews

Featured Comments:

• S

  Sandra Nagli

  5.0

  Warm and friendly staff. Not in a hurry to be done with you. Always answers phone calls. Are efficient and time sensitive goal oriented.

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  Response from the owner

  Thank you for providing your positive feedback. We value your opinion and appreciate that you've taken the time to let us know your thoughts.

• K

  Kendra Sapalicio

  2.0

  Though the customer service is very polite. No one is able to give me a solid answer on any questions I have about my loan. I have been bounced around to multiple people and each time they are unable to give me any information. I haven’t been rude I’ve been very polite this entire time but this is beyond frustrating that I can’t get a simple yes or no answer.

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  Response from the owner

  Hi Kendra, we sincerely apologize for the experience you had, but thank you for bringing this to our attention. Would you be open to discussing your situation further? We want to make sure you have the information you need about your loan. If you could send the best phone number to contact you at to [email protected], a member specialist will contact you directly.

• R

  Ricardo Quintana

  1.0

  Don’t even apply!, I got a pre approval credit, the limit was good, the APR was good, I checked the reviews and they were pretty bad, even so I gave it a shot (I learned my lesson now). After applying and being approved and receiving an email that my credit card was on its way, they contacted me to ask for my Social security card picture, after I sent it, they contact me again to get a copy of my authorization to work here. I told them I wasn’t comfortable providing my personal documents and it wasn’t part of the requirements, I have 12 credit cards and no one asked for any of those documents before so they rejected my application and now I have a hard pull on my credit and hurting my credit for whole year, no card and a waste of time. I spent hours trying to get rid of the hard pull with no luck. So I’m serious, do not even apply!!!

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  Response from the owner

  We always strive to provide 5-star experiences and superior products, and we're sorry you were displeased. Thank you for taking the time to leave your feedback. If you'd like to discuss your experience further, please feel free to send us an email at [email protected].

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