Knoxville TVA Employees Credit Union Market Sq, Knoxville, Tennessee

Knoxville TVA Employees Credit Union Reviews

3.6 stars based on 23 reviews

Featured Comments:

• S

  Suzanne Rode

  5.0

  Been a member for about 4 or 5 years and we've always been happy with our services. We just got done going through the Mortgage process. I just can't say enough good things about JoLynda and Michelle. They were absolutely amazing to work with and were so patient. It didn't seem to matter how many questions I had they were so kind and answered them quickly. I HIGHLY recommend Knoxville TVA for everything and if you need a mortgage see JoLynda she is WONDERFUL!!.

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  Response from the owner

  Hi Suzanne, we truly appreciate your kind feedback! We will be sure to pass your message along to JoLynda and Michelle and their managers. Thank you so much for being a Member!

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  Gr8trucker53

  1.0

  We have been dealing with them for over 6 years and we were ok until we paid off my wife's car early last year. My wife had set up a savings account when she bought the car and put money in it when she had extra available. Not much but it was a couple thousand dollars. We didn't think much about it until about a month ago when she got a letter stating that they would start charging $10/month because the account was inactive. Well I logged on and was going to add some money to it but couldn't get in because they had marked the account restricted. The next day my wife went to Johnson City and withdrew all our money from the savings account and deposited it into our bank account. They said our account was inactive even though I still had a car loan of approximately $15,000 there. I went ahead and paid it off too by transferring the money electronically from my bank to them. I knew it would take a few days to clear which was no big deal. Except I had someone approach me wanting to buy the car from me. This is where this so called Credit Union crossed the line. They had my funds, the car was paid off, yet I could not get a release of lien so I could sell the car. THEY TOLD ME IT WOULD BE AT LEAST 15 BUSINESS DAYS BEFORE THEY WOULD ISSUE A RELEASE. MY FUNDS ARE SITTING IN THEIR VAULT, BEING LENT OUT TO WHOEVER, AND THEY ARE MAKING INTEREST INCOME ON MY MONEY. YET I HAVE TO WAIT NOT 15 DAYS BUT 15 BUSINESS DAYS. THIS SOUNDS LIKE A PAYDAY LOAN OFFICE SCAM NOT THAT OF A LEGITIMATE CREDIT UNION. I AM ONLY ONE CUSTOMER BUT I'M SURE THEY DO THIS OFTEN. SAY THEY ONLY MAKE $25 FOR HOLDING MY FUNDS FOR THE 15 BUSINESS DAYS BUT THEY ALSO DO THIS TO 100 OTHER CUSTOMERS ALSO. DO THE MATH! I WILL NEVER DO BUSINESS WITH THEM AGAIN AND BEFORE YOU PASS JUDGEMENT ON US WE BOTH HAVE CREDIT SCORES AROUND 800 AND I CAN'T EVEN REMEMBER WHEN WE HAVE HAD A LATE PAYMENT ON ANYTHING...

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  Response from the owner

  Please send your contact information to [email protected] so we speak with you about your experience.

• C

  Cane Fan

  1.0

  UPDATE #2: I still haven't hear from anyone but I did receive a letter in the mail saying my loan application was denied. I know my credit is in the average area so the denial doesn't bother me, but I can't believe that someone couldn't answer one of my phone calls and tell me that so I could notify the car lot. Poor communication and poor customer service. UPDATE: Since posting my review someone from TVA marketing sent me an email and requested I send them my contact information so they could learn more about my experience (which I did right away). It's four days later and I haven't heard from them either. I guess that means we shouldn't be so hard on the loan people because not following up seems to be their standard business practice not just the loan folks. Easy story: --Applied for a used car loan online at lunch time Friday. --Called the branch later that afternoon. They said no answer yet but they will call me back within the hour. --Over three hours passed, no return call so I called them. They said no answer yet but we are open on Saturday we will give you a call tomorrow. --Saturday came and went but no call from TVA. --By 2:30 on Monday still no call. I called the branch to cancel the application. --Was on hold for 10-15 minutes and finally spoke with a loan rep. and told here I wanted to cancel the loan application. I gave her the reference number and she cancelled the application--didn't even ask why I wanted it canceled. --I checked my credit report, they had already ran my credit but after multiple promises and the better part of two business days still no answer. Don't waste your time here folks, go somewhere else. If this is how you get treated before you become a member I can't imagine how much they will take you for granted after you are a member.

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  Response from the owner

  Hello, we would appreciate the opportunity to hear more about your experience. Please send us an email with your contact information to [email protected]. Thanks!

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