L G & E Credit Union W Broadway Louisville, Kentucky

L G & E Credit Union Reviews

4.8 stars based on 119 reviews

Featured Comments:

• L

  Lynn Theriot

  5.0

  I am so very thankful for several LG&E employees. They have prevented a possible tragedy and helped to keep my family safe. My lights had started to flicker throughout the evening. We never lost electricity but the flickering was concerning. I contacted the customer service line the next morning. I told her that it looked like the flickering had stopped. I asked if there had been any other reported problems that could have been connected to my flickering. The customer service representative did not discover any other reports of electrical problems in my area. I told her it was all okay now and we would leave it at that, however she disagreed. She recommended I get my home checked out by a repairman anyway. The electrical repairman showed up at my door late that evening. I was surprised someone was still working that late. He said that there is always an LG& E repairman available, even through the night. He proceeded to check my box/voltage meter. When he knocked on the door again, he gave us the bad news that we had to turn our electricity off due to a potential fire hazard. Over time, a bracket had broken, and negative/ positive lines were extremely close to touching, which could lead to arcing. He gave us time to prepare lanterns, and then he turned off the electricity to our home. A reputable electrician showed up at 9am the next morning, replaced and fixed what needed to be fixed. He contacted LG& E to return to our home and turn our electricity back on, which they did quickly. Within 12 hours, our potential tragedy was avoided and repaired due to the hardworking, available LG& E employees. My family cannot thank you enough!

• C

  Clayton Brown

  1.0

  I've lived in 8 or 9 different states and have worked with at least 10 different companies - the lack of service seems criminal. If only 10% of the horror stories are true, this company needs to be shut down.

• B

  Bethany Brown

  1.0

  Awful, zero stars. We just moved here and I called a month in advance to set up new service, I have the phone records to prove it. We arrived from PA yesterday and they shut the gas and electric off. They claim they have no records of me or my phone call and cannot get out here until Wednesday July 6th to turn it back on at the earliest! Supervisor called us back and is still lying and saying I never called. It's a shame we have no other options for power. We have to take our 2 kids and cat back to a hotel for the next week.

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