Lake Area Bank Hwy White Bear Lake, Minnesota

Lake Area Bank Reviews

4.3 stars based on 14 reviews

Featured Comments:

• K

  Kenneth Bergerson jr

  5.0

  Always helpful. Cheerful, and very patient. It's actually fun to visit them when Banking.

• T

  Tom Overstreet

  1.0

  Service was great until i tried to get a loan. lake area bank is being absorbed by royal credit union. put your money anywhere else.

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  Response from the owner

  We are sorry to hear that your experience applying for a loan did not meet your expectations. The White Bear Lake branch of Lake Area Bank is being acquired by Royal Credit Union and we continue to partner together to create a smooth transition for customers as they become Royal Members. We are confident you will be in the very best of hands as you become Royal Credit Union Members and you will continue to receive an outstanding level of service.

• G

  Grace Erickson

  1.0

  My experience at Lake Area Bank has been exceptional up until the last two weeks. My card was expiring, and the bank usually sends me a new one at least a few days before it expires, at the very least the day it expires. Nope, not this time. It's more than a week into February, and there is no card in sight for me or my family members. I understand if it was a few days late because of recent shipping issues, but over a week late is unacceptable. This is so inconvenient for me, and I'm not the type to carry around cash everywhere. They have not been communicative about any updates on my card, and honestly, this is kind of ridiculous because they are located about 5 minutes from my house. Not to mention, when I tried to set up Apple pay, I was put on hold every time I tried to confirm my card. I expected better customer service from a local bank, and I'm just frustrated.

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  Response from the owner

  We apologize for the delay in receiving your new card. Unfortunately shipping delays are beyond our control but we are happy you have now received your card. In regards to Apple Pay, as much as we would like to assist with third party payment providers, the individual provide requires direct contact from the customer for troubleshooting. As a bank we do have capabilities to assist in any issues customers may have. Thank you for being a valued customer of Lake Area Bank and do not hesitate to contact us directly at 651-653-9619 if there is anything additional we can assist you with.

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