Lake Michigan Credit Union 32nd Ave, Hudsonville, Michigan

Lake Michigan Credit Union Reviews

3.5 stars based on 8 reviews

Featured Comments:

• J

  Jonathan Lee

  4.0

  The head teller is very friendly and welcoming, which made it an easy decision to open a Max Checking account here. I am hoping that the rest of the staff will follow that example in order to provide even better customer service.

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  Response from the owner

  Thank you for this valuable feedback Jonathan! We couldn't agree more that customer service is vital and this is something we strive towards. Know that we will be following up with the appropriate parties related to your experience. If you have any additional feedback, we would love to discuss this with you. One of our team members will be reaching out to you. Thanks!

• K

  Kelli Pepper

  1.0

  Two weeks ago, I was in Texas traveling alone with my child and someone hacked my account taking all of my funds. LMCU said we’re canceling your card and I told them my situation. They didn’t give a ****. I’d love to have a credit card with a ton of money, an emergency fund, and money to spare but I was out of work for a while due to health issues. They did nothing to help me while I was traveling. I needed gas, a place to stay, and food for my child. They left me high and dry and one manager would say one thing while another manager said something else. Lucky for me, I had a family member who made a huge sacrifice to help me get home. Many others don’t have that luxury. When you need help, a credit union won’t help you. Especially not LMCU and even when the charges are CLEARLY fraud.

• M

  MARLA IMHOFF

  2.0

  My husband just died this month. I am a legal signer on his business account (and Executor of his financial affairs according to our Trust). I need to access his account to pay clients and the IRS and take one last small paycheck from his earnings. I have banked at LMCU for years and always loved how they treat their patrons. Unfortunately though, I understand that the kind of issues I am being confronted with is a common scenario with this credit union. Thank God there is a law backed by the Supreme Court that the bank will have to reckon with. Please stand with me in prayer that the bank will decide on policies that do not bring harm to widows or widowers, forcing legal expenses in order to access funds the bank freezes unnecessarily.

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  Response from the owner

  Hello Marla. Our condolences on the loss of your husband. Please know that our team wants to work with you on resolving this. To do this we are in need of the previous discussed documentation. Our team would be happy to work directly with you or your attorney on this matter, which you can connect with us by calling (616) 242-9790 and requesting Special Accounts. Thanks!

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