Lake Trust Credit Union W Shore Dr, Holland, Michigan

Lake Trust Credit Union Reviews

3.3 stars based on 11 reviews

Featured Comments:

• J

  Justin Schumacher

  5.0

  Lake Trust was fantastic during the financing of my truck. Very easy to work with. Specifically, Chelsea Moree. She was extremely friendly and pleasant and made a usually painful process fun and exciting. I love their mobile app as well.

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  Response from the owner

  Thank you for your kind words! We're glad to hear that Chelsea was able to help you on your car buying journey. We appreciate you taking the time to leave us a 5-star review!

• C

  Carmel Brown

  1.0

  I cannot get in touch with a human without waiting for 15 to 20 minutes or more. When I do get in ouch with a human, they "accidently" disconnect me. Im about to take my business elsewhere!

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  Response from the owner

  Thank you for sharing your feedback with us. We would love to learn more about your experience to see how we can improve it. Please email us at [email protected].

• T

  Tom Wurm

  1.0

  First of all, I would like to say how appreciative Kim and I have been over the past several years with the real small-town feel and service of Lake Trust, and have always enjoyed the relationships with all of you. In looking ahead...All too often however, that "same small-town charm" as it is referred to, simply means big-time distancing, and i'm not referring to 6 feet with a mask. I am sad to see another Grand Haven Community business capitulate to big business (ie. to help serve us better) and give way to further beauracary . Instead of a bottom up approach, we are systematically forced to face the endless commercials and music while we pick 1 for account balance, 2 for loan officer ect... and then wait for a customer representative to take our call only to be dropped or forwarded to another representative while being monitored for better customer service. Been there, done that!!! Not sure who makes the decisions, but this is not the best option in my opinion. I give the new remote teller move 1 star only because it will not allow me to give you no star.

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  Response from the owner

  Thank you for sharing your feedback with us. We would love to learn more about how we could have changed your visit or experience regarding our new remote teller. Please email us at [email protected].

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