Lakeland Bank NJ Butler, New Jersey

Lakeland Bank Reviews

2.8 stars based on 8 reviews

Featured Comments:

• L

  Louise Solomon

  5.0

  Lakeland has always been there for my family and myself. The staff are friendly and professional and helpful. I love this bank!

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  Response from the owner

  Thanks Louise! We appreciate the glowing five star review! Glad to know our Butler branch staff has been helpful in assisting all your banking needs. We'll be sure to share your positive review with our team to brighten their day! 🌟

• S

  Stephanie Kasenak

  1.0

  I have been a Lakeland customer over 20 yrs. I used to rave about the customer sevice and now I find myself completely frustrated.I moved to another state and I am trying to speak with somone at my branch but I cannot get ahold of anyone. I call and call noone ever answers. It will send me to a Lakeland customer line that sometimes answer and when they do answer they tell me its a branch issue they cant help me. So they will email the branch for me and I never get a call back. I have emailed the manager and have gotten no response or call back. I cant believe that the bank I used to love has become like this its aweful

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  Response from the owner

  Hello Stephanie, we're truly sorry to hear about your recent frustrating experiences. We set a high standard for ourselves across all of our locations and are sorry to hear that this standard was not met in your recent interactions with our Butler and customer support teams. We'd like the opportunity to assist you and discuss how we can better serve your banking needs moving forward and will be reaching out to you shortly.

• C

  Crys Ashley

  2.0

  This bank has had some of the worst customer service I've ever seen. Some tellers and CSRs have such a negative attitude and are downright rude. I wish I remembered their names. I was ecstatic the day I cancelled all my accounts with them and moved to another bank all together.

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  Response from the owner

  Hello Crys, we're sad to see you go. We set a high standard across our branch locations and apologize that standard was not met in your recent interactions with our Butler team. We would like the opportunity to continue this conversation to discuss how we can better assist you moving forward. If you’re interested in discussing further, please give us a call at 866-224-1379. Thank you.

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