Lakeland Bank Hampton House Rd, Newton, New Jersey

Lakeland Bank Reviews

2.4 stars based on 14 reviews

Featured Comments:

• S

  Scott Imbrie

  5.0

  Great bank, better people. Jim and the crew have been backing us for almost 20 years — as a skateboard company in Rural NW New Jersey that is something we never expected and have been continuously surprised by (in the best way possible). Stack on top of it that the whole Lakeland staff seriously went to bat for their customers on the Covid-19 PPP / SBA programs (and for us in particular) and I don't think you can find a better place to do your business banking in Sussex County. Lakeland has (on more than one occasion) made the difference between handling our growth in stride — and struggling with it. Even with our HQ office now in Portland, OR I intend to keep as much of our business here, with our home bank in Hampton as possible. Thanks guys — we won't forget it.

• S

  Sara Woodrow

  1.0

  WARNING DO NOT BANK WITH LAKELAND!!!! They will screw you over at every opportunity and then they will try to screw you over even AFTER you close your account with them. Only bank here if you like having your money in the wrong hands.

• C

  Cindy H.

  1.0

  Just left drive through after waiting 30+ minutes to be helped and we were the 1st in line at the 3rd drive thru. Everyone in the other 2 lanes were being helped but the were ignoring the 3rd lane. Even buzzed for help and we were totally ignored 3 times. I called branch and spoke with Tanya ...unbelievably rude and kept talking over me so I couldn't talk at all. Told me to go right ahead and call the manager on Monday she was doing the best she could and their was only 2 of them working . Mo

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  Response from the owner

  Hi Cindy, we're sorry to hear about your dissatisfaction. We set a high standard for ourselves across all of our branch locations and are sorry to hear that this standard was not met in your recent interaction with our branch staff. We appreciate you sharing your frustrations and will be reaching out to our Hampton team to investigate how we can better serve customers visiting our drive-thru and avoid similar experiences in the future. If you're interested in discussing how we can better serve your needs moving forward, please give us a call at 866-224-1379.

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