Lanco Federal Credit Union - Roseville Branch W Roseville Rd, Lancaster, Pennsylvania

Lanco Federal Credit Union - Roseville Branch Reviews

3.0 stars based on 25 reviews

Featured Comments:

• O

  Ous-Ami Sexton

  5.0

  All staff is very nice, friendly, and fast. Roseville rd branch is the very best!

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  Response from the owner

  Hi Ous-Ami, thanks so much for your review and 5-star rating! Our team appreciates your kind words and acknowledgement of their efforts. Sincerely, Amy

• J

  Jetti Reese

  1.0

  The tellers are wonderful, however, if you are looking for a loan, DO NOT go there, the process is extremely long and quite a bit of lost communication. Over 35 days later, and still no definitive answers.

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  Response from the owner

  Hi Jetti—Thanks for sharing your feedback. We are disappointed to hear that the loan process has cast a shadow on the wonderful service you’ve experienced from our tellers. For the type of loan you requested, the application process typically takes anywhere from three to eight weeks to receive a decision, depending on how easily all the underwriting requirements can be satisfied. It sounds like we could have done a better job upfront to explain this process and make sure the loan product you requested would align with your expectations as to getting a decision and possible funding. We are sorry for the frustration this has caused you. I’ve shared your comments with the lender you’ve been working with, who will be giving you a call to review your application status and discuss the remaining steps of the application process with you. I hope that this conversation will provide you with improved clarity on what to expect as our team works toward getting that decision for you.—Sincerely, Amy

• M

  Mark McQuaid

  1.0

  Lanco federal credit union is under staffed and can not keep up with customers, you can’t reach anyone for hours and when you do speak to someone you are put back on hold…only then to be told there is nobody in that department! Worst customer service. Very disappointed and recommend using a bank that can keep up with customers. After 20 years and multiple family members that have been there longer, this will be our last year with LFCU.

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  Response from the owner

  Hello Mark, We appreciate your family's longtime membership and regret to have disappointed you on this occasion. I understand that a representative tried to reach you by phone within the same hour of your call and again later that day, both times leaving a voicemail. Just in case you did not receive those messages and still need assistance, please call us back or send us a text message with a timeframe and preferred phone number so we may try calling you again. We hope to be able to connect with you and resolve any concerns. Sincerely, Amy

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