Land Home Financial Services - Mt Shasta N Mt Shasta Blvd, Shasta, California

Land Home Financial Services - Mt Shasta Reviews

4.9 stars based on 28 reviews

Featured Comments:

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  erik linden

  5.0

  I'm SO glad I went with LHF for my refinance. Melanie and Jennie were extremely helpful, patient, informative & kind throughout a complicated loan process! Everything worked out in the end, thanks to their perseverance and I got a fantastic rate. I wholeheartedly recommend Land Home Financial! Thanks Melanie and Jennie, you rock!

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  Jonathon Burt

  2.0

  I've held off for several month to see if the issues could be resolved, but they have not been, so I decided it was time. Melanie and Jennie are nice enough and worked hard to get my business in the beginning. The biggest problems came once the loan was closed. There were a few problems along the way, but the major problem dealt with the amount that was calculated for my impound account to go towards insurance. They only calculated in a portion of my insurance policy for my escrow account. Shortly thereafter, I received a notification from my insurance company that the bill was not paid in full and that I would need to cover the rest (just under $2,000 - due right before Christmas) or my policy would be terminated on 12/28. I paid the extra and then tried to get ahold of Land Home Financial to get my mortgage payment adjusted so I did not have this problem again the following year. My emails and phone calls did not get me any responses in return (they kept going to voicemail) so I finally drove to their office to talk with them in person (about a 30 minute drive). I was given a few reasons why they were not able to get back to me over the last couple of weeks, but I was assured that the problems would be corrected as soon as possible. Fast forward 4 months and I emailed LHFS to check in and see where we were at on the issue. They responded by saying they do not have access to their own servicing department and cannot put in requests for corrections, I would have to do it from my end and gave me a phone number to reach out to the servicing department myself. In short, I went with Land Home Financial Services because I had heard good things about them and wanted to support a local office in hopes that we would get small town support and services. What we got with Land Home Financial was no different than what I could get through an online lender like Rocket Mortgage, etc. Once the sale was finalized, there was nothing else they could do for me, I was just another number at that point.

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  Kayla Hall

  5.0

  Friendly, professional, fast and extremely helpful. Highly recommend.

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