Larry H. Miller Ford Lakewood W 6th Ave, Lakewood, Colorado

Larry H. Miller Ford Lakewood Reviews

4.1 stars based on 998 reviews

Featured Comments:

• J

  Jim botx

  5.0

  Passing thru town on extended trip. Needing an oil change. Lakewood got me in 1st thing the next moring & I was back on the road a few hours later. Excellent customer service. Even good pricing vs my home ford dealer ! Definitely would use again.

  ---

  Response from the owner

  Thank you for taking the time to write this review. Our team was grateful to have given you a wonderful experience at our dealership. We really appreciate all our customers and strive to deliver truly exceptional customer service. It was our pleasure to have been able to get your vehicle up and running again. We look forward to doing more business with you in the future. - Tori Carroll, Sales Manager

• R

  Ralph Leadbetter

  1.0

  It has been three weeks since I paid for my car. They induced some fault in to the collision avoidance system while trying to fix some other problem . I have asked for a loaner car and been ignored. I have requested a refund and been ignored . This car only has 9400 some miles on it. They have cashed my check for $34,454.33 and I still don't have a car. They have not responded to me for 4 days.

  ---

  Response from the owner

  Hey there Ralph, I am sorry to hear you have been unable to get in contact with our dealership regarding your vehicle. Please, give me a call at your convenience, I would be happy to speak with you about your ongoing issues. - Tori Carroll, Sales Manager, (720) 789-7790

• A

  Aliyah Tears

  1.0

  Very disappointed in this place. I booked an appointment for my car to be Diagnosed. I advised them that my car had check engine light for catalytic converter and was driving poorly not sure why. Got the diagnosis and was told that did need a catalytic converter and nothing else. When i got there I wanted to go over what was fix and was told by the cashier “ Do you even know anything about cars?” Which i thought was very rude. When I PAID and pick up my car it was making the EXACT same noice when i dropped it off . I went back in and talked to the same guy and told him my car was not fixed he shrugged his shoulders and said “ Okay” and dismissed me like i wasn't a paying customer.I was told that I “should know exactly whats wrong with my car for them to fix it” not sure why i should take my car to a “ Professional” have them run a diagnostic. Then figure out by myself whats wrong with my car. I requested to speak with a manger spoke with one of them and ended up leaving my car overnight so they could look at what was wrong. Somehow they missed over the noise my car was making and was unable to do anything about it unless i wanted to spend more money and try to find what else was wrong with my car. I am out of $1700 and my car is is in the same position it was in when i first came. it really hurts that i was taken advantage of and disrespected. This world makes it so hard to trust people and this experience really damaged any trust I have for dealerships.

  ---

  Response from the owner

  Hello there, It’s hard for me to address all the frustrations that you’ve communicated in a single response, but I want you to know that we care deeply about our customers’ experiences, and we take your review extremely seriously. I’d appreciate the chance to speak with you directly to help you find the answers and resolutions you are searching for. Hopefully, you will give me a call at your earliest convenience, and we can get to the bottom of this together. Thank you for your time. - Luis Rios, Service Manager, (720) 789-7790

More reviews (197)