Lennar Mortgage, LLC Austin N FM 620 Building A Austin, Texas

Lennar Mortgage, LLC Austin Reviews

3.8 stars based on 19 reviews

Featured Comments:

• K

  Kangmin Xie

  5.0

  It is a nice journey for me with the help of Amy and Leighanne. Good communication and recommendations :)

• S

  Srinivas Chilakapati

  1.0

  The rates they offer are subpar and they would be pursue you till you sign the contract. Once you sign, they will essentially desert you. They have an online portal which works reasonably well but have to reach out to your loan agent for certain things as the website doesn't support everything and the upload fails randomly. Here comes the difficult part, you cannot reach a loan agent atleast not by phone. I tried calling multiple agents in this office not just the agent assigned for my case. You will notice that I am not alone in this, multiple other reviews confirm the same thing. It is even more so difficult once you sign a contract with them, you essentially become irrelevant at that point. I would honestly skip lennar mortgage given the high interest rates they quote compared to others. Unless you are talking about 20k+ in builder credits, I would avoid them. You would atleast get better rates with others even if the experience remains the same.

• A

  Arty

  1.0

  Wes Hill is the worst Loan officer I have even seen. Worst Experience throughout the process. At the start of the process, the loan officer Wes Hill didn't give solid numbers on interest rates and always talks vaguely. Loan officer Wes Hill is arrogant and rude and doesn't give any information we ask for. He made a credit inquiry without my consent and when I confronted him, he said that he din't do it but his subordinate did. Is that an excuse? My closing date got moved by 6 months but still he wants to do a hard pull every 2 months. What psychotic mentality is that to make too hard inquires for customer and make his credit score reduce while closing. During the loan finalization process, he missed the credits for $5700 and gave us closing disclosures 20 mins before closing and he is forcing us to close. How is 20 mins sufficient to go through closure docs. When I asked about title insurance charges, he simply routed me to title office without explaining anything. Even the title officers felt that Wes is doing a very bad job and should explain these numbers. When we asked about real estate commission and HOA fees, he gave an arrogant and rude reply that everything is correct and didn't give any explanation. Its basic math and it din't add up and he is not capable of understanding that as well When my Sales representative stepped up to explained the numbers, Wes Stopped him saying that everything is right and we should close the home. If I have a chance, I will never ever choose Lennar Mortgage.

  ---

  Response from the owner

  We apologize for the unsatisfactory experience you had with our team. Please private message us with your contact information and additional details so we can look into this further. Thank you.

More reviews (16)