Liberty Bank Homer M Adams Pkwy, Alton, Illinois

Liberty Bank Reviews

3.1 stars based on 9 reviews

Featured Comments:

• C

  Charlene McShan

  5.0

  I have not had any problems with any of Liberty's branches. I use them all. I wouldn't trade them for any banks in the area. I used by debit card playing a game and went over my normal useage, they shut my card down. I was so upset, I didn't know what was going on. That Monday I went to the bank and told them what happened. Well, they weren't sure what was going on and suspended my service. I was thankful, it could of been some body else. All I could say was Thank You, any time.

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  Response from the owner

  Thank you for sharing your kind words and positive experience with us. We appreciate you!

• R

  Rebuild Repair Credit

  1.0

  I've used this bank many years. Was great. Then good. Then ok. Now just bad. It has gone seriously downhill. Had a loan payment overdraft. Deposited ASAP. Deposit made account is corrected. THEN they charge an overdraft fee AND return the loan payment charge too?! After the account was correct and positive? Major banking error. If the account wasn't overdrafted there was no reason for either of the TWO events to unfold. No overdraft was in existence as funds fully covered payment made. Always keep my account positive so I call to explain the situation and get it corrected. Was told they don't waive those overdraft charges as policy. So they won't correct them- even when they are in error?! Wow. Call Friday, there won't be a manager to discuss it until Tuesday! Ironically talked to a customer service representative. Oddly named when they plainly weren't able to service the customer. While the CSR did seem kind and empathetic to my situation, not being able to resolve it for 5 days is sheer unmitigated business failure insanity. They need free services to help you move to a better bank. Sucks I have to move so many connected accounts. Waiting to see how they respond because their own CSR located time log proved the two errors happened POST my deposit.

• S

  Sheri Carrington

  4.0

  They are friendly and try to help

More reviews (6)