Liberty Savings Federal Credit Union Newark Ave, Jersey City, New Jersey

Liberty Savings Federal Credit Union Reviews

2.7 stars based on 55 reviews

Featured Comments:

• Y

  Yanet B

  5.0

  Giving them 5 stars because my mom told me I overreacted.

• P

  Patrick Conlon

  1.0

  I have been a customer here for years but now that I've moved from Jersey City and am trying to close this account and move my money to a financial institution located in my new town I've run into a major problem with LSFCU. Their customer service is a nightmare and closing my account has been a complete disaster. They are making this process very very difficult and I have to assume they don't want to give me my money. One thing after another they tell me I have to do and then they can send me a check. I've done everything they tell me I need to do but then there is always something else and now I'm at a spot that the latest instructions from them are not possible to do on their website. The buttons they have told me to click don't exist on their site. Getting someone on the phone to speak with there is also just horrible. After so many years of doing business here I'm more than disappointed with them now and would highly recommend not working with this institution.

• A

  Adrian Hess

  1.0

  Never had problems with the previous employees, they were so competent and responsive to the customer. Now, new employees, bank equipment not working, am not able to have access to my funds with their new operations, computers malfunction and so on. Fees generated on paper statements (duh) especially when customer has decades multiple direct deposit at their disposal which they benefit from. So on and so forth, to many gripes with this bank, they need a total renovation on their operations.

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