Logix - Simi Valley Tapo Canyon Branch Tapo Canyon Rd, Simi Valley, California

Logix - Simi Valley Tapo Canyon Branch Reviews

4.4 stars based on 8 reviews

Featured Comments:

• D

  Daisy Llerenas

  5.0

  Great customer service, fast and easy!!!

  ---

  Response from the owner

  Hi Daisy, We are grateful for the opportunity to fulfill your financial needs, and it’s great to hear that you’re thrilled with our service. Thank you for your membership! Maria Espinosa Online Community Management Specialist

• n

  nikkimj95

  1.0

  Tried getting a cashiers check and from all the times I’ve gone never have I been asked to show my I.D and of course the one time I do not have it they ask for it and are not willing to make an exception even though I get cashiers check every month for the same amount. Not willing to make an exception and not the best customer service either. Will never be coming to this location again!

  ---

  Response from the owner

  Hi nikkimj95, We are so sorry to hear about your negative experience at our branch. It is our intention to provide all of our members with the highest level of service and satisfaction with every interaction, and we are disheartened that we have let you down. As a Logix member, the security of your accounts and personal information is extremely important to us, and proper identification of members is verified prior to performing a transaction. Nonetheless, we understand your frustrations, and we sincerely apologize that we were unable to grant an exception for you at the time of your visit. Your feedback is truly valued, and we have sent it along to our Simi Valley Management team for review. Please feel free to reach me directly at [email protected] if there are any additional details you’d like to share with us. Thank you, again, for leaving us feedback. Maria Espinosa Online Community Management Specialist

• k

  kyle tucker

  5.0

  Logix is wonderful, in person, on the phone. I’ve had Lockheed since 2011 and they converted, I’ve received multiple $25 gas cards randomly as a thanks. Their rewards tiers are great, super helpful anytime. Lots of other services like auto search and loans, they found me the exact Tacoma I wanted and delivered it right to the branch for free. Best financial institution I’ve been with.

  ---

  Response from the owner

  Hi Kyle! Wow! Absolutely love this review, Kyle! Thank you so much for your 9 years of membership! We truly appreciate the feedback you left about our customer service. We are happy to help you whether it be on the phone, or in person at a branch. Congratulations on your Tacoma! That is always an exciting time to get the exact car you wanted. Thank you for allowing us the opportunity to service your auto loan. Have a wonderful week! Lindsay Styler Content Marketing Specialist

More reviews (5)