Lone Star Realty & Property Management, Inc W Jasper Dr, Killeen, Texas

Lone Star Realty & Property Management, Inc Reviews

3.1 stars based on 507 reviews

Featured Comments:

• D

  D'Juan Boults

  5.0

  Lone Star realty management gets five wonderful stars from the Boults family, they team is terrific, and I couldn't be happier with Lonestar Realty Management! They all all took care of my family and me from start to finish, and it just was amazing! I have not had a better experience with someone than the one we had with their team! Lone Star treated us as if we were family, and we felt like family! I cannot thank them enough! Again, Thank you so much!!!

• K

  Keez Strong

  2.0

  Always threatening tenants with fines on emails about trash, air filters carpet cleaning, late fees etc. rather then being helpful, understanding and professional. not all tenants are bad tenants.

• S

  Sara Hobbs

  1.0

  Lone Star Realty & Property Management are very polite and helpful when you are a current tenant. However, once you become a former tenant, they are very difficult to get a hold of (via phone, mail, and email). I mailed them a letter upon receiving their letter in the mail per their instructions on June 14. I decided to email them about my concerns with the outstanding balance on June 22 and never heard from them. Finally, I called several times, followed the directory of the automated system and left several voicemails. I gave up and chose a different option in the directory to actually speak to someone (on July 6). The lady (Brenda) was not helpful, told me that the Inspections Department was very busy which is why they have not contacted me or addressed my concerns and that I should email them again. Upon moving in, I was given a "Move-In Conditions" form to complete. I filled out the form and turned it in, but they did not put it on my file. Now I am being charged for "missing closet doors" (which were located in the laundry room, which is where they were when I moved in), a missing shelf in the freezer, and a dent in the wall next to the dishwasher. I gave my notice 30+ days in advance and moved out by the 7th of the month. As their move out requirements, I had utilities turned off 5 business days after leaving the property. I did not have the carpet cleaning or professional cleaning done, due to personal circumstances. Without the "Move-In Conditions" form, moving out 21 days early, paying that entire month's rent, plus my entire deposit, I still have an outstanding balance. Of course, I will pay my outstanding balance. As a landlord myself, I understand taking the whole deposit for wear and tear, cleaning services, and repairs. However, to go after a former tenant for utilities is just foolish. If I return to the Killeen area, I will not be renting from this property management group.

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