M&T Bank W Broad St, Richmond, Virginia

M&T Bank Reviews

2.6 stars based on 8 reviews

Featured Comments:

• J

  Justin Herrington

  5.0

  Wanda Goode was delightful to speak with. Very knowledgeable, professional, and kind.

• J

  John Michael Stanley

  1.0

  The website isn't great. The call in customer service is awful.

• I

  Ian

  2.0

  This institition is terrible and behind the times. There is no walk up ATM at this branch, but there is a drive up ATM. There is nobody manning the drive up windows at any time of any day, so you will always be forced to use the ATM or get out of your vehicle to talk to a real person. The ATM is regularly out of service here. Tellers at this branch refused to change my address without a legal document to back up the change, so for several months my bank statements and other sensitive mail was being sent to the wrong address and could not be recovered. When I was finally able to bring in an "acceptable" document, one of the tellers at this branch inputted my change of address incorrectly. She was copying it off of my lease, and she clearly didn't double check that she had typed it in correctly. My card was denied every time I had to verify my zip code (online purchases, gas stations, etc) for several months until I figured it out myself. Last summer the fraud department flagged and locked my card about a dozen times regarding purchases I was personally making that they found suspicious. Customer service agents in the fraud dept were unable or unwilling to be specific regarding why they found my purchases suspicious so that I could have taken steps to prevent this from happening over and over and over. I do know at least one of those times it was due to the tellers refusing to change my address on file. Good luck to those of you who bank here and get paid on Fridays; it will take 2 to 7 business days (that's almost 2 weeks in real time!) for them to bother verifying a physical paycheck and 1 to 3 business days for them to process a direct deposit. They do not release any part of a paycheck or other type of deposit earlier, like most other banks. Even a cash deposit is typically not available for 24+ hours. The customer service agents at the 1-800 number are incredibly rude and combative when you can get one to pick up your call. The tellers at this branch are polite and have always been happy to help me, inside of company policy, which brought this review from 1 star to 2 stars. But I do not recommend banking with Manufacturers and Traders Bank.

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