M&T Bank Transit Rd, Williamsville, New York

M&T Bank Reviews

2.8 stars based on 10 reviews

Featured Comments:

• R

  Retro Games Made Easy

  4.0

  It's a good bank to use if you direct deposit like myself. The tellers however are a bit slow when I do have to go inside. Luckily it's not very often. I don't have a car so I don't use the drivethru. They do have a 24/7 ATM which is locked via card. (It's your bank card you insert as a key) I really like this feature and it feels like it has an added safety to using the ATM, especially at night.

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  Response from the owner

  Thank you for your feedback. We are constantly working to improve the customer experience. -Candi B.

• B

  Blake Adcock

  1.0

  Highly recommend not trusting any gentleman with the name “Gary Lang” calling from corporate at M&T. Will make false statements and accommodations that he does not follow through on. I call about a loan payment, asking it to be moved to a later date due to unforeseen circumstances. He proceeds to call me back, let me know that the payment has SUCCESSFULLY been canceled. I then wake up the next day to the payment taken out of my account. I call back today, monday, asking why the payment wasn’t canceled, he proceeds to tell me “it’s a lost cause”. Taking my money after telling me the payment was canceled is a lost cause. 0 professionalism at making the situation right. Clown.

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  Response from the owner

  Hello Blake, That's not the experience that we intend for our customers. I would like to see if we can help. Please email [email protected] and provide your name and phone number, we'd be happy to have someone reach out. -Candi B.

• A

  Avery Smartchick

  1.0

  I have to do banking often and I usually go around lunchtime. The drive-through is always backed up, and inside the bank is no better. You are lucky if there are two people working between the drive-through and inside the bank. The wait time is always long.

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  Response from the owner

  Hello Avery, I apologize for the longer than usual wait times at the Eastern Hills Mall Branch. We appreciate your feedback and will forward your concerns to the appropriate manager. Please know we are constantly working to improve the customer experience. -Candi B.

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