Mainstreet Credit Union State Ave, Kansas City, Kansas

Mainstreet Credit Union Reviews

4.7 stars based on 51 reviews

Featured Comments:

• S

  Shay Celedon

  5.0

  I have been a member since 2018. I use the Lamar location 90% of the time. I have my favorite teller. She's the BEST.

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  Response from the owner

  Hi, Shay. Thank you for letting us know how our team is doing. Your feedback is important to us here at Mainstreet.

• J

  Jacob Emerson

  2.0

  I usually bank at the Leavenworth branch and have great experiences. Today I went to cash a couple checks. The younger girl had no manners didn’t even speak to me. Sends my container back with my receipts and walks away. She had shorted me almost 2 grand. I called her back and she was like oh my fault. Like yeah no kidding. How about slow down and have some manners. No customer service

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  Response from the owner

  Thank you for providing your feedback and letting us know about this issue, Jacob. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (913) 599-1010 and we'd be happy to help you out. Cheers, Mainstreet Credit Union

• R

  Reese H

  1.0

  Told me I was not welcomed at any of their branches even though I beg and tried to understand why I couldn't just use their drive through like I had been for the past 5 years. I have a cane I need to walk with and it is difficult to go into the branch and stand there in an immense amount of pain. I dont understand why I've been targeted with the exception that I am black. Her reasoning was "we are keeping the drive through open for Mainstreet customers only" which is bizarre because when I get in the drive through lane i have my deposit slip completed along with my Drivers License before I ever get to the window. Not to mention i am handicapped and it is extremely difficult to go inside the branch for me. It definitely makes me miss the friendliness of the staff at the Truity locations (my actual credit union) in Lawrence. I saw another post about that branch manager being racist and I can a 100% agree with them. This restraint came out of absolutely no where. I work from home and therefore can come at the absolute least busiest times so there shouldn't be a problem. I guess she just likes to wield her little power over others. What a shame it was nice having a shared services branch so close.

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  Response from the owner

  Thank you for providing your feedback and letting us know about this issue, Reese. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (913) 599-1010 and we'd be happy to help you out. Cheers, Mainstreet Credit Union

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