Marine Bank Village Green Pl, Champaign, Illinois

Marine Bank Reviews

2.7 stars based on 6 reviews

Featured Comments:

• B

  Bill Howard

  5.0

  Always very friendly, helpful and quick!

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  Response from the owner

  Thank you Bill! We appreciate hearing from our customers!

• M

  Melissa Paige

  1.0

  Banked here for about 10 years before I finally drained my account to close it, even then there were issues with me doing that. Highly recommend making a different banking choice. I would agree with another reviewer. If you have no issues things are fine, but even processing large checks seem to be difficult with unreasonable processes. This branch in specific is lacking in customer service and high in turnover. The branch on Neil is much more pleasant but they all adhere to the same archaic practices that are behind on the times.

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  Response from the owner

  We are sorry to hear that you’re unhappy with your experience with our bank. We try hard to meet the needs of our customers and offer the best service possible, and we hate to hear that you feel let down. In regards to our procedures and policies, we understand that they can be inconvenient but they are important because they keep our customer’s accounts and information safe. Though we have been in touch with you about this via email, we would appreciate the chance to talk to you more about this over the phone. Please give us a call (726-0660) at your convenience to speak with Pam.

• b

  bloodygman1

  1.0

  Mortgage lenders should never waste your time for 4 months, shouldnt even waste a week of someone's time let alone 4 months! Banked there since I was 16 and thats what i get. Close on my place in a month with no help THANKS MARINE BANK AND TEAM! 👍

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  Response from the owner

  Hi Trav, We appreciate your feedback, even though we are disappointed to hear you didn’t enjoy your experience with Marine Bank. We are truly sorry for amount of time it took to gather your information. This process can take some time to develop, but because of the large financial risk to us as a lender, it is necessary. It is not typical to wait for months, but it does happen in some instances. We wish you the best of luck in the home buying process and once again, we apologize for your long wait during this process.

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