Marine Credit Union (West Des Moines) 9th St, West Des Moines, Iowa

Marine Credit Union (West Des Moines) Reviews

3.0 stars based on 24 reviews

Featured Comments:

• K

  KayLee Gustin

  5.0

  Shelly was very helpful! I missed a 0 when inputting my account number for my direct deposit. With a quick call she was able to locate the funds and get them moved. Didn't make me feel embarrassed or like a burden. AND while she was at it she set up my new debit card. There is a homey feel inside. Regular customers were known by name which made a newer customer like me feel comfortable.

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  Response from the owner

  Hey KayLee! We are so happy to hear about your great experience with Shelly. She's amazing! Thank you so much for the 5 stars and sharing this feedback - we will be sure to pass on to Shelly! - Caitlin

• E

  Edgar Perez

  1.0

  I would give this bank 0 stars if I could, there is no communication between them, the loan department representatives and the offices all tell you different stories, they tell you that they are going to submit requests for you but then when you talk to the office they say that you can’t do that, it’s like the representatives don’t even know the bank that they are working for. When I did call to ask for help they did not help at all, at first i though they were a decent bank and the longer that you deal with them the more surprises you get and not good surprises. I’ve had 2 different issues with them, one of them was the payments, I had it setup for automatic payments weekly for a loan that I have with them, I figured ok I’ll get my monthly payment made and they won’t take out the full amount, well they still took out the full amount they didn’t send an email or anything saying that I was going to be processed so that I could call and ask them, they just took the full amount out and could not reverse the transaction so that trew my budget off for the week. I’m not happy with this bank I would not go with them, there are more credit unions out there that are better at communicating with you and within themselves than this one. So before you decide that is the right bank please continue to keep looking and get away from this bank as far as possible.

• B

  Brett Gosch

  1.0

  In the last year it has been a total flip from what you would expect from a small credit union. 30 minute waits to speak to somene. Hours they are open have been cut. The website has been remade and is a lot worse with ability to connect to other apps. They are preauthorizing charges sometimes 5 days in advance but deposits take 3 to 4 days to even clear. It costs "processing fees" to pay your loan with anything than your bank account. We are now looking for a new credit union.

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  Response from the owner

  Hi Brett. Thanks for taking the time to write a review. We've shared this feedback with our service leadership team, and a member of our team will be reaching out to you to see if we can resolve some of these challenges. We value your membership. - Caitlin

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