Mariner Finance Clairton Blvd, Pittsburgh, Pennsylvania

Mariner Finance Reviews

4.7 stars based on 43 reviews

Featured Comments:

• C

  Casey Ekiss

  5.0

  Great service, fast turn-around time, every employee I have had contact with has been really nice to work with

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  Response from the owner

  Casey Ekiss, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• J

  Jason Hersh

  1.0

  Literally would give negative stars if I could First off, i would like to go on record and say my credit isn’t the worst. Was just approved for 2 credits cards with relatively high limits to help throughout this process when Mariner was busy doing nothing. I applied for a loan on 6/9. My car broke down and I needed a new engine. I applied online and it took a week for me to hear that it was going to be forwarded to a local branch. I called and the representative I spoke with said they would call me once they received my application from the online database. Fast forward a week. I get a call and they go over a bunch of stuff regarding my finances and employment. The woman i spoke with was extremely rude when I told her I did not recognize an account. i was told they would get back to me. I called in one day to see if I could get an update about my loan status. A man answered and when I asked to speak to the rep handling my case, he said she “just stepped away from her desk”. When I asked if she could return my call when she could, I got a sarcastic “sure” and he hung up! Did not even take my name or phone number. Fast forward ANOTHER week- one week after my call in. I get a call regarding clarification about my employment. I am told I will hear “something soon” Fast forward ANOTHER week- i get ANOTHER call about what repairs to my car need done. That was 10 days ago- have not heard a peep since. It is now 7/8 Moral of the story- I am not convinced this a legit lender. In order to protect myself and my information I am going to file a complaint with the BBB in the hopes they can do something. Safe yourself the time and hassle of going through this lender unless you are in dire need of help! Wish i could save myself the trouble

• J

  Jayson Brown

  1.0

  I tried calling them all morning, not once did I get through to anyone. So I took a ride, walked in and got looked at by all three people sitting at their desks doing nothing, like I was wrong for walking in there. No one said anything to me, so I asked, is this appointment only or? The guy who answered was snippy when he said yes appointment only, so I stated that I had been calling all day and did not get an answer. Brought up that when I called a further location they answered on the first ring both times I called. I was told to just go to their location. Not professional at all.

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  Response from the owner

  Jayson Brown, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

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