Mariner Finance N Pleasantburg Dr, Greenville, South Carolina

Mariner Finance Reviews

4.2 stars based on 50 reviews

Featured Comments:

• S

  Sherry Cobb

  5.0

  Easiest Loan Ever! Loved All The Really Great And Helpful Loan Officers. Great Experience! Highly Recommend This Company!

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  Response from the owner

  Sherry Cobb, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• l

  llcoolcs dream fish catcher

  5.0

  The staff do a great job and always willing to help

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  Response from the owner

  llcoolcs dream fish catcher, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• A

  Amanda Bullis

  1.0

  I have been financing through this company for almost 2 years now. I have had payments set up on autopay so I’ve never really had to contact them for anything, leaving me with No complaints. I had to contact them one time to ask if they can postpone my pmt to pull out on a Friday instead of Wednesday just once. They said to call once pmt pulls and they would reverse and stop pmt and set up for Friday - said it had to pull first those . I contacted them on Monday to set up and when pmt pulled wednesday I called them again to have reversed and returned before over draft fees hit at 5 like we spoke abt Monday. They informed me they could only reverse pmt after it clears the bank and send me a check for the pmt amount in the mail… this was not the issue I did not need this money back I needed pmt pulled when I got my check on Friday. I told them I did not have full pmt in my acct now I am having to pay 2 over draft fees totaling $70 just Because I was 30$ short on my pmt and asked them in advance trying to avoid bank fees. The manager Nicole was not pleasant with me and made it very clear it was my fault. She said she had no idea of the issue and as the manager doesn’t have time to assist every call and situation. I have referred many friends here and I feel she was very rude and unprofessional. I work in finance as well and this issue was not my fault but she never tried to fix on her side just said she couldn’t do anything and didn’t mind if I had my acct bought out by someone else due to the issue. She made it apparent no matter how well you pay or how good of a customer you are, they do not value your business and could care less if you finance here or not. I will be moving acct over to my bank and advising my friends who are there now to do the same.

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  Response from the owner

  Amanda Bullis, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

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