Mazuma Credit Union Troost Ave, Kansas City, Missouri

Mazuma Credit Union Reviews

2.3 stars based on 32 reviews

Featured Comments:

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  Nancy Blue

  5.0

  Been with them since 1980. The employees are generally good. Some are new and service is slow. The older more experienced employee are generally very good. No different from any other place of business. Your attitude makes the difference. I like them. 👍

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  Dion Crawford

  1.0

  The worst 1st time experience ever wouldnt allow me to open an account because i have no bills in my name but i provided a legal document proving my residency kinda explains why they barely have 2 stars

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  Response from the owner

  Hello, we apologize that you had this experience and want to help. Send us an email at [email protected] with details so we can help address this!

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  Gregory Allen

  1.0

  I should have looked at the reviews before opening an account here. We were with CACU for 20+ years and their customer service began to SLIDE. We wanted to stay with a credit union so we opened an account with Mazuma. CACU is like a dream compared with Mazuma. I had an account with them for years when they were FECU and the service was great, but in the scant 3 weeks since we opened an account, we have been ignored talked down to and given a tough s--t don't care attitude. We STILL haven't received our debit cards and don't even show the cards have been ordered. The response to having no access to our money? We'll, you'll just have to come in to the branch until you get you card. A trip to Mazuma usually means 30 mins standing inside OR 30-45 mins sitting in the drive thru where they will complete the ENTIRE transaction without a single thank you or have a good day. A big shout out to Debra at the Bannister and Troost location, she is the WORST of the WORST. Talk about someone with a nasty condescending attitude, she's the poster child. If you have a complaint or question, she will GLADLY cut you off at the knees and refuse to do ANYTHING to help. Anyway, heading to the 135th st location to close our account. No point in waiting, if the customer service is this BAD 3 weeks after opening the account. Imagine how much worse it will be later.

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  Response from the owner

  Hi Gregory, we are sorry to hear about this experience and want to apologize! Providing an excellent experience is our #1 goal, and we clearly missed the mark. If you'd like a Team Member to reach out to you, please email us at [email protected] with your contact information.

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