Mazuma Credit Union - Overland Park W 135th St, Overland Park, Kansas

Mazuma Credit Union - Overland Park Reviews

2.7 stars based on 81 reviews

Featured Comments:

• K

  Kaitlin Parrott

  5.0

  I have been with Mazuma since 2017 and they have always provided me with great service!

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  Response from the owner

  Hello! Thank you so much for the review! We are grateful for your Membership and look forward to serving you for many years to come!

• K

  Katie King

  1.0

  Their service is horrible. I financed a loan for my daughter's car through them because that's who the dealer had a banking relationship with, which seemed easy enough. I wasn't used to paying through their online payment system as it's different from others, and I accidentally posted the car payment to the wrong account two times in a row. The rep contacted me, realized what happened, and worked with me to get it moved to the correct account, as they had my money the whole time and could see when I made the transfer for the exact amount of my loan payment. Fast forward a few months when I notice they flagged my credit with the payment being 30-60 days late. I reached out, was not allowed to explain the situation to the rep on their recovery team, and was transferred to a rep in customer service who could see what happened in the system and requested that a manager from the recovery team contact me. No one ever contacted me. I'll be paying this car loan off early just to keep from having to do business with them again. They have awful customer service, and I'll continue with Wells Fargo for my car buying needs in the future.

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  Response from the owner

  Hello, we are sorry to hear about your negative experience. Please send us an email to [email protected] so that a member of our team can help fix this issue.

• C

  Christian Lyle

  1.0

  Terrible, just lazy and there's a total lack of care. I got a car loan with them and I have spent every day regretting it. The process for signing up for an online account and making a payment is a total nightmare and I write bank software for a living! I put in all my info and was given a message that it would take a day or so to set up and I would get an email once my account was ready. That didn't happen. I had to call in and talk to several different people to discover my account creation had been held up in the system and they had to delete it and start over. Then the process to make my payment started. I had to put in my payment, wait several days, then it changed to processing. And then another day went by and it says processed but it has yet to come out of my checking. I called them again, I was called the wrong name several times, talked to someone who sounded like they worked in a wind tunnel, was told to go into a branch a dozen times, I was told they're just the call center and can't really do much, and a bunch of other excuses. Mostly everyone I talked to seemed totally checked out and had zero care about my problems or that their system is trash. So here I am almost two weeks out from trying to make my payment it still hasn't happened. I hate this.

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  Response from the owner

  Hello, we are sorry to hear about your negative experience. Please send us an email to [email protected] so that a member of our team can help fix this issue.

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