McArthur Homes S Redwood Rd, South Jordan, Utah

McArthur Homes Reviews

4.6 stars based on 87 reviews

Featured Comments:

• R

  Rashelle Jessup

  5.0

  We've all heard bad stories about home builders... This builder isn't one of them! They were awesome to work with start to finish! Paige in sales always communicated with us no matter how silly a concern was! The options and design center are above par. And warranty issues have been dealt with promptly (working with Dean is awesome!). If we ever have to build again it will only be with McArthur!! Seriously so many bad stories from close friends about all the other builders.

• T

  Tyler Burraston

  2.0

  tl;dr Two stars because we're happy to finally be in our home and (hopefully) past dealing with McArthur; also the sales agent in our area was pleasant to work with. The negatives outweigh the positives, though, and I did not enjoy lining their pockets in gold. My advice: seriously look at other builders before deciding on McArthur. McArthur would like you to believe there is something special about them and their homes; there isn't. The experience was worse than building with Holmes Homes (which should be telling considering the recent publicity Holmes has had). Why? 1. They were over a month late on the completion date. Okay, things happen; we understand. But once they knew the completion date was going to be missed, getting a new completion date was impossible, and the next dates given were missed also. This makes it incredibly difficult to plan around getting time off of work, oh, and the rate lock for your mortgage. 2. Our front yard has a severe slope, which we were (to a degree) aware we would need to deal with, fine. So, in an effort to work around this, we asked to keep some large boulders that were sitting on our lot. We were told that was not a problem, and that they would be sure to note that they were ours so others that were interested would not take them. With the understanding that we would have those, we made plans to use them in our landscaping to ease the slope in the front yard. We came to checkout the house a week or two later, and the boulders were gone. They'd been moved up the street and given to another customer, who happened to be a... squeaker wheel than us (there's a lesson in there somewhere). This is going to cost us a not-insignificant amount of money to have a landscaper acquire boulders and transport them to our lot. 3. We initiated the contract with their preferred lender (yes, not a direct McArthur employee, however, they are surely an agent for McArthur if we're being told, and are given perks, to use them) under the impression it would be beneficial for us. We shopped around and found the fees were higher with the preferred lender and decided to use a lender of our choice. We informed the preferred lender that we had chosen another company to work with and were immediately berated with messages from this agent. He was rude and very condescending, making sure (like in any bad break-up) to tell us we won't find anything like him and that we're making a huge mistake. Need more reasons? Okay... 4. In their meetings, they like to spotlight hard/difficult conversations that their agents dealt with the past week... Well, my wife and I asked about the premium for the lot we wanted because it was higher than the rest that were available on the street. We were hoping to bring this in line with the rest since the lot wasn't all that much larger (at least, it didn't seem enough to justify the additional cost). Of course, being powerless in this situation, nothing happened. Found out this conversation was highlighted in their meeting (we're young-ish and naive, I promise this wasn't a difficult conversation). But we also asked about the estimated cost for lots behind ours (which are nearly double in size). We were told they estimate selling them for around a $40k-$60k premium. Okay, well, those were definitely out of the question. We moved forward with the lot we now have. Come to find out those lots are now selling for $5k-$6k premium. I won't say what we paid for ours, but it was significantly more. A drop from 40k-60k to 5k-6k cannot be attributed to a market fluctuation at this point in time. This is simply a case of us being worth more to them now than in the future. I think I have a sign on my back that says 'CHUMP', but I haven't found it yet. I have more to say, but have run out of characters. Oh well.

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  Response from the owner

  Tyler, we are sorry your experience wasn't a great one. We sincerely apologize for the delay in construction and try our best to keep our customers informed of unanticipated delays. There were three homes that went beyond our original estimated completion date this year. We are so sorry one of the homes was yours. Your Superintendent mentioned at your walkthrough he would do his best to locate rocks for you. Rocks have been located and the Superintendent will be in touch. We are sorry your experience with our lender wasn't what you expected or deserved. We have discussed this with them and are making corrections. The larger lots you are referring to were significantly more expensive for us to purchase and are priced proportionately. You are right, the premiums are now lower, but the base price for the homes on the larger lots went up. If you were to purchase a home on one of these lots today, you would be paying the same or more overall. Again, we are sorry you didn't have the experience we strive for all of our customers to have.

• B

  Brent Grunander

  2.0

  Great floor plans but not great finish work. Several bowed walls, and uneven ceilings. I'm talking bowed to the extent that I'm not even able to hang shelves on the wall because both sides of the shelf don't touch the wall (it's like a teeter-totter). Poor quick work in the unfinished basement that we found will only cause more headache and money to get finished (especially in the plumbed bathroom, I'm talking about having to redo the plumbing they did). Very inefficient air conditioning unit which I feel runs way too much throughout the day and causes high energy bills and energy usage (we even try and keep it very conservative on the temperature during the hot summer). Air conditioning unit itself is also sinking in my backyard and causing strain and pressure on the line that goes into the house (we found to be a potential $5,000 fix if broken or damaged). I've had to twice now dig out under the unit itself and put rocks and wood to support it and stop from causing too much damage. I'm shocked a builder would not put an AC unit on stable ground. I get it, ground settles over the years, but when it comes to an AC unit, I'd think they would do better to make sure it was on solid ground so it wouldn't sink over time and cause damage and potential harm. In our particular floor plan the master bedroom is above the garage and the floor/ceiling between the garage and bedroom I don't think was insulated properly. It's very hot during the summers and very loud in the master bedroom if someone opens the garage or is loud in the garage. As a builder I'd be sure to put extra insulation, etc. between the floor and ceiling of the garage to help with temperature control and noise control. It's technically an exterior wall. Also, pieces of the exterior rock from our home is beginning to fall off from the house. Overall, not a great experience, but not the worst.

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