Member First Mortgage 44th St, Grand Rapids, Michigan

Member First Mortgage Reviews

4.1 stars based on 200 reviews

Featured Comments:

• B

  Bridget Clements

  5.0

  I highly recommend this company. My mother in law referred me and I've never been so happy with a company. They were fast and to the point with everything. Communication was fantastic.

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  Response from the owner

  Thank you so much, Bridget! We’re glad you had a great experience working with the MFM team.

• c

  chris halpin

  1.0

  buyer,seller,agent beware in over 10 years and hundreds of transaction I have never had a worse experience with a lender from LO to processor to appraiser run as fast as you can in the other direction from this company

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  Response from the owner

  Hi Chris, we are so sorry about the issues you experienced during your mortgage process. If you have time to speak with an MFM Manager, please send an email with your preferred contact method (email or phone) to: [email protected] and we will reach out asap. Thank you for leaving this review, we look forward to speaking with you and making improvements in the future.

• A

  Anna Scarpallini

  1.0

  Don't use them if you expect professionalism and competence. Heidi Brower was rude and unprofessional. Would ask me for something and then denied she received it although I would cc my bank contact the info. At the time my father was in ICU and he died while I was going through refinance but Heidi seemed to think that didn't matter. She would change up what she said was needed and then contradict herself. I had been at my job for 25 years, 800+ credit score, low debt to income ratio, and loan only for about half of value so plenty of equity and she made me feel like I was a financial risk and needed to kiss up to her. Nine months after closing I get contacted to have another appraisal because within one week of closing they sold to Fannie Mae but Fannie Mae rejected buse I only had "drive by" appraisal and Fannie Mae requires walk through appraisal as my previous mortgage was not a Fannie Mae loan. MFM mortgage tried to push me to permit another appraisal making it seem I was obligated to permit it and I straight out told them that maybe if Heidi hadn't been such a ....uncooperative and rude person I would work with them but I am not obligated to 9 months later let them into my home. A manager tried to also get me to permit second appraisal but again said no that since Heidi was rude I felt no obligation to help them as once I went to closing its a done deal. So....they had to buy back the mortgage from Fannie Mae. Oh well. Lesson learned on why they should have been nice.

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  Response from the owner

  Hi Anna, we are so sorry about the issues you experienced during your mortgage process. If you have time to speak with an MFM Manager, please send an email with your preferred contact method (email or phone) to: [email protected] and we will reach out asap. Thank you for leaving this review, we look forward to speaking with you and making improvements in the future.

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