Member One Federal Credit Union Electric Rd, Roanoke, Virginia

Member One Federal Credit Union Reviews

2.8 stars based on 16 reviews

Featured Comments:

• P

  Paula Sykes

  5.0

  Sheldon was great! He was extremely knowledgeable and guided me through the process.

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  Response from the owner

  Hi Paula! Thank you so much for the 5-Star review you recently gave us! We appreciate you taking a few moments to share your 5-Star experience with us, and we value your membership with Member One!

• J

  Jaiden Morgan

  3.0

  It's a bank! Didn't go with their plan as there was some hoops that I didn't really want to jump through. Wouldn't really trust a federal bank with my money anyhow haha.

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  Response from the owner

  Hi Jaiden. We are sorry to hear that the product or service you learned more about did not quite meet your needs. To clear up any confusion, we are a credit union and not a bank. There is a big difference! Credit unions are nonprofits that you must be a member of in order to do your banking with us. Top primary benefits of credit unions are often lower fees and better rates, and your savings are federally insured by the National Credit Union Administration to at least $250,000. Learn more by watching this video: https://www.youtube.com/watch?v=GC0BtcLSf_0. We hope you would consider giving us another look! Thank you.

• C

  Corey Kurtsen

  1.0

  Member One on Electric is the worst one. The one on Hershberger is much better, IMHO. One of the women over here at the Electric one thought it was a bright idea to call me a liar! I was alone, and they asked if I have a family. I responded I have three girls. The woman asked me a question about parenting, I was caught off guard & answered it incorrectly. She took that as I am nothing but a fraud. She asked “Are you sure you really have three girls?” And she asked “Why aren’t they with you?” This was on the weekend, I told her they were with my significant other. She gave me a look of disapproval, she obviously didn’t believe me. But I could care less, people are absolutely crazy these days. The way she questioned me and doubted me is proof of how crazy people are. My girls are my world, that’s not a smooth move to basically tell me my whole world is a lie! I will not ever return to this branch. I suggest retraining and maybe replacing a few people here.

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  Response from the owner

  Corey-We’re sorry you did not have a good experience. Your experience is not in line with the excellent member service we strive for, and we will certainly share your feedback with our Member Experience team. We do value your membership.

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