Members 1st Federal Credit Union Cape Horn Rd, Red Lion, Pennsylvania

Members 1st Federal Credit Union Reviews

3.6 stars based on 16 reviews

Featured Comments:

• K

  Kayla Boyer

  5.0

  I have been a customer for years. I have never been disappointed!

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  Response from the owner

  Thank you for taking the time to tell us about your experience Kayla Boyer! Thank you for being a member.

• B

  Brittany E

  1.0

  I would give Zero stars if I could. This branch is so unprofessional compared to every other members 1st I've been at and thanks to them, Im now leaving your company for good after 13 years later. I pulled out a Loan at the Harrisburg location in 2018, got the Member Value protection included. I got laid off work in December 2019 due to covid, they wanted to argue with me that im off due to a seasonal lay off and they would not honor the "MVP" protection saying the contract says it can't be a seasonal layoff??? Even though they've been charging me over $500 since I opened it for the extra protection of the "MVP" OH AND IM LAID OFF FOR THE SEASON SINCE DECEMBER 2019 YET IM STILL NOT WORKINGG AGAIN. I've been a loyal member with Members 1st since I was 14 years old! Never ever had a different bank. After this situation, I planned on leaving this company for good but obviously I had to pay off my loan first since they didn't want to help me out. Have fun screwing people. Im done.

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  Response from the owner

  We are sorry to hear about your experience, Brittany E. Our team would like to take a closer look at your situation. Please email our team at [email protected]. Thank you.

• M

  M Wait

  1.0

  We went here because it is the closest branch. We dealt with long wait times and slow workers. We kept giving them another chance. Recently we went to withdraw funds from one of our accounts. They refused to help us. We were going to close this account. They refused to let us. They said you need to come inside. We said okay. Then they said we can’t bring anyone inside and the managers are busy. We said, just bring the paperwork to the door or let us withdraw most of the funds and close the account later. They refused. No cars were in the parking lot so I don’t understand how they were full. We have other accounts with this company but if their service keeps deteriorating we will not stay with them. Beware of this company.

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  Response from the owner

  We are so sorry to here about your experience, M Wait, thank you for bringing it to our attention. Our team would like to take a closer look at your situation. Please email us at [email protected]. Thank you!

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