Members First Credit Union E 1000 S Brigham City, Utah

Members First Credit Union Reviews

4.1 stars based on 13 reviews

Featured Comments:

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  Tamara Covert

  5.0

  I have banked with them for over 20 years now and have always had such a great experience with Members First. They are nice at the drive thru, on the phone or in person. They have helped us with checking, savings, loans and mortgages. Always friendly. Dani, Brian and most all of the tellers who I have ever dealt with have been fantastic. Even in other locations, they always go above and beyond for their customers. I appreciate them as my banking institution. Also, they offer incentives at the end of the year based on what you paid in interest that year. We always get back funds at the end of the year. Thanks Members 1st! And the ice cream at the annual meeting is great... keep that up! 🤣

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  Todd Wallis

  1.0

  Always good times when I GET to deal with members first. I almost feel stuck with them. I really don't think quality customer service is a thing these days anywhere

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  Wendy Stephens

  1.0

  I stopped in to deposit a cashier's check made out to my contractor. The contractor had already called his bank giving them his information, his permission to deposit the cashier's check and told him where he wanted it deposited. It took me 25 minutes to get the check actually into his account, including having to text back and forth with him and have him call again to give them permission. I could have driven back to Tremonton and put the check in his hand and had time left over. I fail to understand the general incompetence of your staff and your unwillingness to actually listen to a single word I said. I fail to understand why a cashier's check is being viewed as something suspicious. I fail to understand why I was essentially treated like a criminal for wanting to put money into your bank. I will never do business with this Institution. Worst banking experience ever * 10.

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  Response from the owner

  Wendy, We apologize for the frustration you experienced during your recent visit to the Credit Union. We have reviewed the details of the transaction with the teller that helped you. We would love the opportunity to talk with you directly and hopefully be able to answer your questions in a setting that protects the privacy and security of all involved. Please contact our office at your convenience and ask to speak to Brad or Darryn.

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