Members First Credit Union of NH Salmon St, Manchester, New Hampshire

Members First Credit Union of NH Reviews

3.7 stars based on 20 reviews

Featured Comments:

• R

  Robert “ScoobsNH” Sullivan

  5.0

  Reading through the reviews I am not sure what others say about getting charged fee after fee. Members First is the only bank I have ever banked with within the last 23 years and I have never been charged any type of fee except 1 time. That was when I did 1 too many transfer from my savings account to my checking account years ago. They were kind enough to give me the fee back because I only did it once. Other than that I am happy with Members First being my bank, I have since moved to South Carolina and I kept them as my bank. They make the shared branching very easy to use since there is a credit union down the road from my house to deposit any thing I need. I have had car loans through them without any pre approval problems and anytime I call in regards to my account they always give me the answers I am looking for. As long as you follow the guidelines for no fees for your checking account there shouldn’t be any problems. I always use my debit for purchases and I do all my online banking through Members First as well as direct deposit. With those 3 things added up I have never been charged a fee. It’s my primary bank and it’s going to stay my primary bank even living in South Carolina.

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  Response from the owner

  Thanks for taking the time to leave a review, Robert! We're so glad you can count on Members First for your auto loans and we appreciate you sharing your positive perspective on fees. We're thrilled that you've stayed with us all these years and that you're taking advantage of the shared branch network now that you're living in South Carolina. I don't blame you one bit for migrating away from our Northeast winters!

• J

  Joshua Durand

  5.0

  Good rates, and a fairly painless process for Home Equity products. Amanda L was easy to work with and more than accommodating. Christine W was very responsive and informative when we needed details, a wonderful job. The communication the bank uses is a secured portal requiring you to log in every time you send an email, which can become quite cumbersome after the 4th or 5th email. Once you get the password's saved in your browser it isn't such an issue, but would certainly recommend the bank finds a more efficient solution going forward. We would have left 6 stars if it weren’t for the less than welcoming greeting we received from the teller at the door when we arrived today, but I'm sure she was just having a bad day. Certainly recommend this bank for all home equity needs.

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  Response from the owner

  Thank you, Joshua, for your honest and candid feedback and for recommending Members First for home equity financing. We're so glad to hear about your positive experience with our mortgage lending team and will strive to exceed your expectations the next time you visit.

• K

  Keith Rodrigue

  2.0

  Let me first just say that I've been a member here since my mama was a city Teacher in Manchester and opened my first bank account for me. This was when deposits and withdrawls were printed in a card book with a dot matrix printer and this bank was known as "Manchester Municipal Employees Credit Union" and actually only served Manchester Municipal Employees. I'm middle aged now with kids of my own and my money is still with them, so gosh, I'd say membership for at least 30-35 years to say the least. Members First "Used" to be an amazing Credit Union! They wrote me my first loan to buy a jetski when I was a teenager, and my first car, but that's about it. Every new vehicle I've purchased since 2002, I've inquired about Member's First's rates, but ended up signing with either dealer financing or a nearby credit union with a much cheaper rate. When it was time to buy my first condo, Members First (They switched names when I was in High School) wasn't able to help me, I was too young. Ten years later when I wanted to build my first house, Members First couldn't help me with a land loan, they told me to go to St Mary's. When it was time to get a construction loan, they couldn't help me, since they don't do jumbo mortgages, they told me to go to Merrimack County. When I travel across country and beyond, heck even in NH, do not use your Members First ATM card, you will get charged significant fees! This past Friday, I needed to pay bills and their online banking was down for the majority of the day. This was the breaking point for me! I've had enough! I'm a Software Engineer, and if a bank's system is down for the majority of the day, that is something very bad that should never happen, especially when most of your banking today is online! I just sold Real Estate and it took nearly 2 weeks to clear a bank check coming from a Title Company! I've got near perfect ~800+ credit and I have 5 other checking accounts from different banks where Members First couldn't help me. I've got Bank of America for my business. And as of today, I will be switching to them for Personal as well, even though the Bedford Members First is walking distance from my house! I'm tired of the fees and the inconvienience to access my money, their uncompetitive rates, their inability to help me with every major purchase in my life to date, and their lousy online banking system. So long Members First, I'm leaving, along with several other people I know who feel the same way about this credit union, I mean bank!

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  Response from the owner

  Thank you for taking the time to write a review, Keith. I appreciate your feedback and I'm sorry to hear your expectations haven't been met. On behalf of myself and everyone I work with, we take member feedback seriously, and hearing that your experience isn’t what you expected is never what we want to hear. I’ve shared your review with Ian Murphy and he’d like the opportunity to talk through this with you. He will be reaching out to you soon.

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