Members Trust FCU Luxottica Pl, Mason, Ohio

Members Trust FCU Reviews

3.4 stars based on 7 reviews

Featured Comments:

• J

  John Benett

  5.0

  They are very very nice and helpful. I am 100% happy

• T

  Tai Smith

  1.0

  Make no mistake - this is a ZERO star review. I never make negative reviews of anything because I tolerate a lot, I understand life isn’t always smooth going. But banking with this place has been a nightmare for the last four years and if I went into every single why in this post, it would be a 5 page essay. Never a good explanation for any mishaps, basically just an “oh well” attitude. I’ve never been so frustrated with an establishment before in my life. Save yourself the headache and go to a real bank. *update. I just found out I had been lied to, yet again. I was told by Alexis that my title/lien release would be sent by mail on June 23rd, who stated she had contacted the loan officer to arrange this. The time sensitivity of this was very clearly discussed and acknowledged. I called today, July 5th, because I have not gotten this. Jamie talked to me and said she didn’t get that message. She stated she’d overnight me one today so I could receive it earlier but the attitude I was given - AGAIN - was “oh well, there’s nothing I can do about that”. No steps of remediation, no apology, nothing. I doubt if I had complained and pushed that she’d have even offered to overnight another one.

• s

  shomari smith

  1.0

  My mother has been a member of Members Trust for about 15 years and this is the first time that I've had to deal with any issues. After speaking with Mr. Hartt on 6/16/21 he stated that I needed to have authorization to speak on the account. I told him that my mother has already sent the documentation for me to be authorized. After he read over the notes on the account, he the noticed that the authorization has already been documented on this account. I asked for the account #, a new ACH form, and pay off balance for vehicle that is in my name. I was provided the pay off balance and then was told that I could not be provided with the account number because of "safety" and I wasn't the member on the account. Going backward from what he stated earlier. This didn't make sense to me and I raised my concerns to Mr. Hartt. Mr. Hartt began to tell me that he had better things to do, had to take another phone call, and promptly put me on hold without my permission. Being the President of the Credit Union I would expect better customer service skills or better understanding of the policies and laws you guys have in house. Mr Hartt definitely needs to be retrained.

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