Merck Sharp & Dohme Federal Credit Union S Broad St, Lansdale, Pennsylvania

Merck Sharp & Dohme Federal Credit Union Reviews

3.6 stars based on 8 reviews

Featured Comments:

• K

  K G

  5.0

  Have been members many years and dealt with phone customer service dozens of times. Consistently excellent! Staff up to VPs have assisted us in various ways with loans and impressive is an understatement!! Extremely organized efficient amazing local bank that all others should aspire to be! This is why you choose a credit union!

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  Response from the owner

  Thank you for the positive review. We value your long time membership to the Credit Union and strive to provide the best possible service.

• M

  Memo USA

  1.0

  Very bad customer service, lacks experience, and the banker who served us while we were in the branch was not aware of what she was doing. She said that it is necessary to prove our citizenship status if we hold a citizenship or green card, and a photo of the green card must be brought, or she cannot Opening the account, and when I reviewed the bank’s policies, this was not required, and I contacted the customer service to confirm this, and they said that my words are correct. There is no bank policy requiring the necessity to bring a copy of the green card to open the account, She was rude in her conversation with us , She was not building a customer relationship with us like any Banker does to gain the trust of his Customers and she treats her member very rude who is from my family The one who-recommended this branch to me to open the account there, and last but not least, she told me that she would issue a debit card to us, and until now, for nearly three weeks, I have not received any card. She rushed me to leave the branch On the pretext that the time to close the branch has come and If I have any questions, she will answer my questions the next day.

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  Response from the owner

  We appreciate you making us aware of your recent experience. We strive to provide excellent member service in a professional manner, and we apologize for the service you received. Please contact us at 215.996.3715 so we may determine the internal cause of your experience and determine the status of your debit card.

• M

  Mike

  3.0

  First time here. Drive-thru only. Two lanes with maybe 8 in each lane. Super slow, over 40 minutes in line. Needs more people processing drive-thru

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  Response from the owner

  Dear Mike, Our apologies for the extended wait at the drive-thru last Saturday. Due to precautions in place to protect members and staff from COVID-19, this has created increased wait times at the drive-thru lanes. We are evaluating methods to reduce wait times and in the meantime offer this tip: our 9am to 10am time period is the least busy on a Saturday. Thank you for your support.

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