MERCO Credit Union M St, Merced, California

MERCO Credit Union Reviews

4.3 stars based on 6 reviews

Featured Comments:

• R

  Ricardo Galvez

  5.0

  I would like to thank Janet Flores so much for her amazing customer service. A few weeks ago I was in an accident and my brand-new car that I financed with Merco was totaled. I had no idea on how to collect my gap insurance and move forward with things. Thanks to Janet I was able to get what I needed done, she made me feel real comfortable with the whole process and completed all the paperwork for me. I’m so thankful for people like her and I know that Merco is the bank to trust with my finances!

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  Response from the owner

  Thank you so much for the feedback! We're so happy Janet and MERCO were able to help you out with a difficult situation. We look forward to being your financial partner for many years to come!

• A

  Adam Goebel

  1.0

  Merco Credit Union is a horrible bank to bank with. They put very strict limits on your account...claim its for safety, when in reality it holds you back and creates a bigger hassle. If you travel out of state or make purchases "merco 'thinks'" is suspicious, they will block your card and be left stuck without your money waiting for them to re open and (hope) you can get ahold of someone since the phone goes to their voice-mail almost every time. Not to mention, I made a large purchase recently, the transaction appeared and my balance reflected it, then the transaction randomly disappeared and my balance increased to what it was before, then a few days, or a week later the transaction re posted and made me overdrawn. I of course have no record of it....very suspicious. Sounds like another common banking scam where they try to "re arrange" transactions or temporarily hide them to confuse you, then charge you a lot of fees from being overdrawn, then pursue and criminalize you as if you're committing fraud or something. Fun fact: banks number 1 way of making money is through overdraft fees (and lending out your money several times of course). Don't forget when they somehow automatically signed me up for auto savings transfers to cover overdrafts...without me knowing (I never opted in) Merco Credit Union also is run by a female, Latina/Hispanic majority with the exception of maybe 1 guy, and the customer service is not very professional. Stay away from Merco Credit Union! I highly recommend online banks such as Ally, with much higher spending limits and almost 0 fees and restrictions and 24/7 support. Again, do not bank with Merco Credit Union.

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  Response from the owner

  Hi Adam, We're sorry that didn't get the service that you expected from us. I did want to clarify something. 1) We are a non-profit credit union, not a bank. We are not motivated by profit, but for service by our owner members. 2) We do not put limits on out of state travel in order to "make money". We don't make any money for transactions that are declined. 3) For the convenience of our members, we remove holds after a few days in case the debit card hold was placed by a merchant in error. Visa can take up to 180 days to send through a previously authorized charge. It was the merchant who delayed the charge, not MERCO. 4) We do NOT "rearrange" transactions. We post them in the order they are received. 5) Our overdraft fees are lower than just about ANY "Bank". We also often reverse those fees for our members. 5) We do have the ability to adjust spending limits. We really are doing it to try to prevent fraud...not make money. Unfortunately, debit and credit card fraud has been a problem in the industry. 6) We are proud to hire a diverse team of all genders and ethnicities. We represent the community that we serve. We are a small town credit union. Our small size makes it difficult to provide 24/7 support, but it also means that we actually care about this community. We care about you. We're truly sorry that we let you down.

• K

  Kathy Green

  5.0

  I have been with Merco 40 years. Great customer service, put up with frustrated customer when needed, and always go above and beyond to help. I am especially impressed with how they are enforcing covid policies. Fees and services better than a bank.

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  Response from the owner

  Thank you Kathy for the kind words. Apologies for the delayed response. We've been busy making sure we stay open to safely serve you. We think our members are 5 stars too!

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