Meritrust Credit Union - Oliver Oliver Wichita, Kansas

Meritrust Credit Union - Oliver Reviews

3.4 stars based on 14 reviews

Featured Comments:

• W

  William Burrow

  5.0

  They will help you with anything and friendly service.

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  Response from the owner

  William, thanks for this great feedback. We're really glad to hear you are having a positive experience with us! Thanks for choosing Meritrust to serve you!

• P

  Phil The Pill

  3.0

  Until the last few years, Meritrust used to be good, and also easy to work with. Those days are gone. They don't answer phone calls as you will only be on hold forever, and they don't have a representative to answer queries. I live 80 miles from Meritrust so I need to get answers over the phone or Web. UPDATE: After being on the phone and waiting and waiting for someone to answer from Meritrust (which never happened) and having to listen to endless Meritrust commercials, I finally took the option to have someone call me back. It took a very long time to finally be called by a representative named "Debbie" who was very helpful and professional. She addressed my need in excellent fashion (I'll give an extra star for that). In addressing the owner's reply in this review (which I appreciate), the problem isn't with "the team", the problem is that there are not enough staff or something similar to address customer needs. Corporate is the problem, not "the team". By the way, after you log in, the "chat" feature is located at the top right and there is no "bubble", just the text "EM Virtual Assistant". I had never noticed the Chat feature, even though I've been a Meritrust customer for I think, at least 3 decades.

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  Response from the owner

  Hi Phil, we apologize for the frustrations and long wait you've experienced when calling Meritrust. We've shared your feedback with our team as we want to help improve future experiences. We understand the importance of connecting with us from your home, and in addition to our contact center, we also offer help through the red & white chat bubble button on the bottom-right of our homepage, meritrustcu.org. Our live Meritrust agents are available during business hours to assist and answer questions, if that would be convenient for you. You may also email the team at [email protected]. Let us know how we can help you today, and thank you for taking the time to share your review.

• L

  LESA MENNE

  5.0

  They have always been professional with everything we have done through them I will keep coming back

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  Response from the owner

  Lesa, this is wonderful feedback. We're so grateful to have the opportunity to serve you and appreciate you taking the time to share your comments about the branch experience!

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