Meritrust Credit Union - Pawnee W Pawnee St, Wichita, Kansas

Meritrust Credit Union - Pawnee Reviews

3.3 stars based on 31 reviews

Featured Comments:

• L

  Lindsay Knox

  5.0

  With the world we're living in today I think when people go above and beyond it needs to be recognized. I had a transaction that I needed to dispute & called this branch. I spoke to Ben, don't know his last name, but not only did he quickly fix my problem, I got off the phone feeling happier than before I called. His quick wit, positivity, professionalism and general light vibe honestly made my day! That doesn't happen too often anymore when dealing with strangers and I appreciate it more than Meritrust could know. I've had accounts here for 7 years and even though I've since moved to a city that doesn't have Meritrust CU, I've continued to bank here through my mobile app and their shared branch feature. I've never once had a problem that was there fault or that they weren't happily ready to help me rectify. I'll continue to bank here and Ben gets a gold star for the day for being an impressive person.

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  Response from the owner

  Lindsay, wow! We're blown away by your kind words and the feedback you've shared. We appreciate Ben's dedication to service and are so happy to hear the experience brought joy to your day. Thanks for taking the time to leave your comments and let us know, and for choosing Meritrust as your banking partner over the years!

• B

  Brian Wolfenbarger

  1.0

  Really getting tired of sitting on hold for 20+ minutes to not be able to get ahold of anyone. We requested a call back almost two hours ago and haven't heard anything back yet

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  Response from the owner

  Brian, we apologize for the long wait time you've experienced and the frustration this has caused. We've reached out to our contact center team to check in and make sure you are assisted as soon as possible. Thank you for taking the time to reach out to us and share your feedback.

• R

  Richard Mais

  1.0

  They carry the note on my car. It’s been a disaster. They didn’t contact me for two months then got a bunch of letters in the mail saying I was delinquent, had additional charges for being late and now just received a letter stating $170 will be applied to my loan due to not being able to show proof of insurance? I had insurance before buying my Jeep and had it switched a day or two later. I will never bank with them and am looking to refinance as soon as possible.

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  Response from the owner

  Richard, we apologize for the frustrating experience with your auto loan through Meritrust. We're looking into the situation and a representative will be reaching out to you to discuss further and assist. Thank you for taking the time to share your feedback.

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