Merrimack Valley Credit Union Broadway Methuen, Massachusetts

Merrimack Valley Credit Union Reviews

3.9 stars based on 10 reviews

Featured Comments:

• K

  Kaley Pasztor

  5.0

  I had a challenging experience with customer service. However, it was quickly and effectively resolved with MVCU. I appreciated the hospitality, curtesy, and professionalism in which the staff presented. I came to the bank with no credit history and through many services MVCU provided, I now have with excellent credit.

• A

  Alex A

  1.0

  I recently passed by with my mother to inquire about a loan rate, and we both felt very mistreated and judged by one of your team members. He had this incredulous look on his face- while looking us up and down multiple times- when we stated my mother’s income and he rudely snapped and sighed at us saying “that’s not what I asked for” when we misunderstood one of his questions. I don’t know if it’s because we have an accent, because we’re women, or because of our clothes, but we both felt very looked down upon and undermined. Upon leaving, we were reconsidering returning to your institution because of his rude and unwelcoming tone, body language and mannerisms. Please have Mr. Nikos Zoumpoulakis take sensitivity training courses because I don’t want other clients to be treated this way.

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  Response from the owner

  We are sorry to hear about your experience. We take customer service very seriously and will look into what might have happened. If you would like to personally discuss your experience, please call 800-356-0067 and ask to speak with a manager.

• D

  D C

  5.0

  Nikos Zoumpoulakis was one of the financial representatives that helps me out at this union. Thank you Nikos you were extremely helpful and kind. He knows exactly what he’s doing.

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