Metro Bank US Ashville, Alabama

Metro Bank Reviews

3.6 stars based on 8 reviews

Featured Comments:

• C

  Cissy Robinson

  5.0

  I know I've spent 22min in drive thru. Most of the time they are snudy.

• V

  Violet Smith

  1.0

  If you have a disability, I do not recommend Metro Bank in Ashville. Instead of being polite and trying to understand my grandmother, they simply denied her a service- depositing a check. When I went with my grandmother to Metro, their attitude changed. The assistant manager still denied her due to the check having a deceased person on it even with the death certificate, which is understandable. This was not explained to my grandmother at the time of her trying to deposit the check. The manager offered to cash it after he was very unprofessional and rude. I explained to him that if you’re going to do it for one client, you should do it for all. As a former bank employee, I understand that you have to follow policies but this is unacceptable. I believe my grandmother should have received the same customer service that was offered to me. I believe they discriminated due to her disability. I had to take her to my bank, Truist, where they immediately cashed it for her. My grandmother is not a client there, but they even apologized for Metro’s unprofessional behavior.

• s

  shawn rossman

  1.0

  I’ve had a couple of loans through Metro for about a year and a half now. All was good until a couple of months ago when I noticed that Metro Bank was reporting false information to the credit bureau on one of my accounts. I filed a dispute with the credit bureau thinking that surely they’ll correct the info once they see that it is incorrect. To my surprise they actually didn’t change anything at all. After the dispute failed, I contacted them directly and was told “there’s nothing we can do about it”. By this point I’m furious. My account is showing that I have been delinquent on my loan since August and it is now December! My credit score plummeted over this! So this time, I decide to go INSIDE the bank as I make my monthly payment. I requested them to print me a log showing all of the payments that I have made, proving that I have made the payments and when I made the payments. This information was submitted to the credit bureau once again for the third time and I am currently waiting to see if Metro Bank will finally realize their mistake and fix it. All in all I would not recommend getting a loan through this bank. If a bank can’t report information correctly to the credit bureaus then there’s no point in offering loans.

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