Metro Medical Credit Union Brookriver Dr, Dallas, Texas

Metro Medical Credit Union Reviews

3.9 stars based on 20 reviews

Featured Comments:

• V

  Vanessa Martinez

  5.0

  The team here is amazing! I was able to get a loan and the process was speedy fast! I appreciate Imelda and Daisy for their help on this! Thank You!

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  Response from the owner

  Hi Vanessa! Thank you for taking the time to give us such a great review. We are very glad that Imelda and Daisy has fulfilled our mission to provide service excellence to our members. We hope to continue meeting your expectations for your future financial needs.

• J

  Julia Brown

  1.0

  I was happy with Metro Medical Credit Union until I paid off my car loan and then I realized 7 months later I was never contacted about the title of my car that Metro Medical Credit Union had since they were the lien holder. I called and they told me they had just mailed it to the address on file and that was that. They didn’t call to confirm my address or send me an email to let me know it was coming nor did they send this IMPORTANT document via certified mailed. This is insane to me. I never received the title so now they title to my brand new car that I worked so hard to pay off before starting graduate school is lost. It’s so disheartening that something SO simple could have been easily avoided. Apparently this is standard practice for them as they never apologized or admitted to any mistake. Very disappointed.

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  Response from the owner

  Thank you for taking your time to leave us a review. We apologize for the frustrating experience following your auto loan payoff. We understand the excitement that follows the end of an auto loan and your expectations regarding how your vehicle title should be received. However, once an address is submitted into our system, the information is deemed valid unless a change is requested by our members in person, by mail, or via Online Banking. Our records show that the vehicle title was sent to the most recent address on record shortly after your last payment was made. Certified mail is available upon request. You can receive a duplicate vehicle title with a release of lien. If you would like further assistance, please contact our lending department at (214)630-0611.

• D

  Doc. Fuller

  5.0

  MMCU is and will always be number one in my book. I love dealing with people who really care about people, and you don't have to look any fewer than MMCU. Karina C and the rest of the team, got me in and out quickly ! MMCU you guys 🪨🎸🤘ROCK !!! Rock stars 🌟 one stop shop

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  Response from the owner

  The advantage of Credit Unions is that we are able to treat our members like friends, not customers, so we really do care for all our valued members. We feel very honored that you have chosen MMCU for your financial needs and appreciate your review!

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