Midcoast Federal Credit Union New County Rd, Thomaston, Maine

Midcoast Federal Credit Union Reviews

3.4 stars based on 18 reviews

Featured Comments:

• A

  Ashley Poole

  5.0

  I love working at Midcoast! They reallg care about their employees!

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  Response from the owner

  Thank you Ashley! We are thrilled to have you!!!

• T

  Tyler W

  2.0

  My partner and I have both called in the last week and not gotten callbacks. The online banking is unreliable, the lobby has been closed for way too long, and the only time I have tried to open a new account online I never heard a thing. They acted put out that I made an appointment at 4, because they close at 4:30, but I had to leave work early just to do that. I would have switched banks already, but it's such a pain in the butt to transfer money and go through the process. The only reason they get 2 stars is our account/loan person in Brunswick, Madison, has been great. Thomaston branch not so much. Now I have to go through the whole process of moving banks again, hoping to help someone else who is searching avoid that headache.

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  Response from the owner

  Hi Tyler, your service experience is important to us, and we appreciate you sharing this incident. As we work to resolve this matter, we may need additional information or clarification. Could you please DM/email me with your contact information so that I may provide it to the appropriate senior manager? Thank you. [email protected]

• S

  S B

  1.0

  Terrible experience with Katie Ferland buying our home. We wanted to keep our money in Maine with a Credit Union and I can’t express enough how much we regret this decision. I was consistently and deliberately left out of communications and only my spouse was on emails, we were constantly pressured with “urgent/emergent issues” that needed to be done last minute - including an insurance issue which she “called in a favor for” with another insurance company resulting us in paying over 4x what the prior homeowner was paying (so much that the title office commented on it!!). In addition, the last time our closing was delayed my spouse received an email at 4:45 pm the day prior to closing (!), I was left off the communication and neither me or my spouse received the decency of a phone call. When I called (the next morning) and discussed this with her, we were offered no apology until I expressed repeatedly how disappointed and frustrated we were with the whole process. (As contrast, the title office and our lawyers office both contacted us on their own volition expressing concern and making sure that everything was ok). It was very difficult to get specifics about the cause for delays, although interestingly it was always expressed it was never the banks (or Katie’s) fault - the buck always stopped somewhere else. We were even told it was “our fault” for delays for not going through a realtor when this was a private sale and there was no need for a realtor. Update: Got a very sketchy fraud alert call today which my phone flagged as "Scam", which did not have a rep based in the US and did not feel comfortable providing my personal financial information. Called Midcoast branch to confirm and was told by the rep that any/all overseas purchases MUST be called in and notified at the branch prior to making a purchase? The teller/rep said this had been emailed and was "all over social media" - however the rep confirmed that my HUSBANDS email address, not mine was listed on my account, despite the fact I set up my information with my own email address. As you can see, this is not the first time Midcoast has put the husbands/mans contact information over the other spouse. I also do not have social media and find it rather absurd my financial institution is telling me to check Facebook for updates and information. Teller did not give any insight into how a member is supposed to know which transactions will require a call, and suggested I read the terms and conditions which she said clearly state this - the online T&C do not have any mention of needing to notify Midcoast for any/all online purchases. In addition, when I asked the teller if she could simply approve the transaction, as it was made less than 5 min ago, she said no and I would have to wait "wait and see" if Visa determined its fraud (it is not) and then try to make my purchase again.

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  Response from the owner

  Hi S B, Our organization holds service excellence to the highest of standards and we take your comments seriously. If you could kindly DM or email me your contact information, I will send it to our senior team with this information for their further review. Thank you. Email: [email protected]

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