MidFirst Bank E Baseline Rd, Gilbert, Arizona

MidFirst Bank Reviews

3.9 stars based on 23 reviews

Featured Comments:

• J

  Jason Cutler

  5.0

  Due to the lack of customer service at my original Bank. I was forced to look for a new one. Friend of the wife said she has banked with MidFirst Bank for over 15 years and loved their customer service. I scheduled an appointment with google maps (lol) and was able to go into a branch not a grocery store and open my account with no wait. Employees were professional!

• N

  Nancy Machera

  1.0

  The worst service ever !! Don’t even bother. They say you can deposit a check via the mobile app but nobody tells you that you'll have to WAIT for 11 BUSINESS DAYS to access YOUR funds. I needed my money and Anna and Christina advised me to "borrow money from a friend" Wow. Having worked in the bank before, I'll say this is the worst customer serviced bank ever and they do not care about customers especially if do small-average transactions. All customers add value to a bank that trully values business, MIDFIRST doesn't get it.

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  Response from the owner

  Our goal is a fantastic customer experience, and we’re sorry you didn’t have one. Please give us a call at 888.643.3477 so we can make that right.

• C

  Chris

  1.0

  Opened 2 new accounts, deposited large sums of cash to sit in reserve. 5 months later received a notice that my debit card will be terminated for non use. Contacted customer service through online message service. Reply received stated my concern was being forwarded to an appropriate manager. Never heard back. Closed accounts and moved funds elsewhere. They did send me this nice email today, see pic below. Seems like a debit card would have been much cheaper.

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  Response from the owner

  Our goal is a fantastic customer experience, and we’re sorry you didn’t have one. Please give us a call at 888.643.3477 so we can make that right.

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