MidFirst Bank W Anthem Way, Anthem, Arizona

MidFirst Bank Reviews

3.9 stars based on 11 reviews

Featured Comments:

• P

  Phil Maniaci

  5.0

  Spoke with Brandy at the Anthem branch on Monday afternoon about moving our account from B of A to MidFirst. She’s a great listener-heard our concerns and offered several solutions. Set up the appointment later that week and made the switch. Brandy is very professional and friendly. The entire team at MidFirst made a great first impression. Looking forward to a long relationship.

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  Response from the owner

  We are happy that you are happy! Thanks for the review!

• S

  Savannah Alexandria

  1.0

  Worst bank ever. So glad to close this account.

• S

  Sam Ile

  1.0

  Think twice if you're a business owner!!! Thought it would be appropriate after being a customer of 6 years to revise my 5 star review. I have 5 business accounts and 4 personal accounts. 5 business credit cards and a boat loan. I process $2m + through my accounts. I have never been late one 1 credit card payment or loan payment. I recently received a phone call from the branch manager Ashley asking what do I do with the cash I take out. I was asked how many clients I have, I was asked why for the last year I cash certain checks and deposit others. I said... it's none of the banks business what I do with my cash...but I answered her questions nonetheless because she pretents like it's no big deal and it's just a normal line of questioning. Aside from supporting family members financially, I have a $1m+ remodeling project going on and need cash for trades and labor. I also support several charities. Some I give cash to and some I do checks. Again... nothing out of the ordinary and always consistent with the cashed checks. 3 days later I get a notice that all my accounts and credit cards are set to cancel 4 days later after Ashley lied about me having a month. My CPA called corporate who said "perhaps a incompetent teller raised concern" Out of desperation and a hope to not have to relocate to a new bank and redo 5 sets of quickbooks, change all my auto drafts, change payroll etc I ended up talking with a regional manager called Rebecca. At first she tried to stall that she knew nothing about anything but after I pushed to speak to her supervisor Jonathan...she admitted that I fact she is very familiar with my case. She said. She said I can't reach anyone higher than her and also mentioned that Jonathan would be contacting me. (Never did) "I am a unique customer with unusual banking practices" she admitted I was not doing anything illegal by taking cash out or doing anything wrong. She said a decision was made that they do not want me as a customer any longer because I don't fit their risk profile. They say... it's just business. Don't be fooled. If you're a good little sheep who gets your w2 check from your employer through direct deposit...it's a great bank. If you're a business and GOD forbid you need cash... don't even think about it. Shame on midfirst for the way they treat their customers. I have recommended endless customers and personally responsible for recommending midfirst to obtain millions in ppp loans etc. This bank won't have your back when you need them and they will feed you to the wolves.

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  Response from the owner

  Our goal is a fantastic customer experience, and we’re sorry you didn’t have one. Please give us a call at 888.643.3477 so we can make that right.

More reviews (8)