MIDFLORIDA Credit Union W Brandon Blvd, Brandon, Florida

MIDFLORIDA Credit Union Reviews

3.2 stars based on 44 reviews

Featured Comments:

• R

  Richard Collins

  4.0

  Had a car loan with MidFlorida, at the end, after my final payment they sent me a letter saying I had overpaid and a refund was due to me. I expected a check in the mail. Instead I got a paper statement 3 months later with almost nothing left in a savings account I never new had been opened. When I asked about the refund I was told it was put into the saving account, but that it did not meet their minimum balance requirements so it had fees attached....which were taken out of the savings account each of the three intervening months resulting in my refund being almost nothing. I closed the account! I'll NEVER get a loan or open an account here again. Although some of the blame also has to go to the dealership where I bought the car because they also didn't mention the fact that in order to get the loan, a savings account would also be required. Update: After writing the above 1 star review, I was contacted by the bank. I was actually pleasantly surprised. They made things right, right away. They apologized for me not receiving previous statements which would have given me a better understanding of charges etc and explained everything. I must admit, I did not expect the bank to contact me. I hope they can find a way for the dealerships setting up these car loans to explain the details to customers/members. I should have mentioned in the first review that the ladies in the branch I visited were extremely nice and explained the reasons for the low value left in the account etc. I think I was more upset that I hadn't been informed about the charges or the "check in the mail" than anything else. I can honestly say, I won't say NEVER again! I look forward to my next car loan....when the price of vehicles come down a little...lol

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  Response from the owner

  Hi Richard, I'm so sorry to hear about this and would like to help! Can you please send an email to [email protected] with the first and last name that was on your account and the best phone number for us to reach you? -Rebecca

• S

  Shibu Pothen

  2.0

  I am a member of this credit union since this branch has opened here in Brandon. They have very good employees in the branch. Recently there is employee shortage and it takes longer time to accomplish anything in this branch.

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  Response from the owner

  I'm so sorry to hear this! Thank you for taking the time to reach out. Your comments have been shared with senior management. -Rebecca

• K

  Kim Mello

  1.0

  I don’t know what’s going on with Midflorida they used to have the best staff, fast and nice and they all knew your name. It used to be the best and now it’s awful. You wait in line forever and half the time they screw up. They all stand around talking.

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  Response from the owner

  Hi Kim, I'm so sorry that we've let you down! If you'd like to share additional details about your experience, please don't hesitate to reach out to us at [email protected]. -Rebecca

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