MIDFLORIDA Credit Union Wedgewood Estates Blvd, Lakeland, Florida

MIDFLORIDA Credit Union Reviews

3.6 stars based on 17 reviews

Featured Comments:

• L

  Luz Vargas

  5.0

  I'm extremely impressed with the service Ms.Grace Troise provided me here this few days. Ms Grace Toise was very kind and patience with me at all time. Ms. Grace Toise is very knowledgeable in her field. I was so worried and scare . Ms.Grace Troise gave me peace. She explaining to me what documents I needed it and give a call to verify and answers my email. How awesome is her communication. Thank you very very much Ms.Grace Troise for all your help and good experience.

• K

  Katherine Erdly

  2.0

  ***NOTE*** EMAILING TO WE CARE DID ZERO. I sent them this back in February and still no response. Customer service You don’t realize what you have until you experience it 1st hand Until you are able to experience ones job inside and out are you able to understand all fields at play. Let me invite you in to my most recent banking experience. I have went from a 16 year consistent banking family to a whole new banking experience. My current bank is closing. Therefore I need to move my banking needs to a new bank. I was hesitant and quite scared but for the majority I have encountered a pleasurable banking experience thus far. Thus far meaning it came to a halt today. I experienced a teller advisor whatever u shall name her quite an obstacle in my encounters. I was trying to achieve several dilemmas in my path that needed attending to. Change of ach payments, ssi accounts, accessibility to online accts amongst other things. I felt like my entire visit was handled as if it was a bother. I didn’t have the proper representative/payee info documented, I felt as if I was segregated because my autistic son who was quarantined wasn’t of vaule, quite frankly the way the advisor threw away her business card in front of me made me feel like I had the blue, black, and every other plague imaginable. I also felt like she assumed all possibilities before actually hearing my story (yes I talk fast) but she assumed before asking my situation that I explained to her. I have no business opening fraudulent accounts which I get if I was the “owner” of Midflorida but I think scaring away the clients before they even get a chance should be frowned upon. I have been hesitant on moving our accounts due to inaccuracies on accounts prior and it just goes to show that within less than one week of moving our accounts one of the tellers cashed a $1500 check into a random person’s account?? This is the 3rd time this has occurred, and it was brushed off like no big deal... Will this letter get me banned? Maybe. Is that what I would like to see as the outcome absolutely not. Just please make everyones experiences with advisors to be a pleasurable one. I tried so hard to kill my advisor with kindness. It did zero good. I don’t know if she had it out for me what ever reason. I wasn’t wearing a mask, I was talking too fast, I was idk, but at the end of the day, I was charged with A $5 “lower” than limit fee. And her response was I’ve been granted too many fees. I only opened the accounts on January 26th in which I encountered the 1st fees? How is it that I’ve been granted too many waived fees? I feel like I rubbed her the wrong way and she wasn’t helping me regardless. In the 16 years of my banking with my previous bank NEVER once did they make me feel like this in less than one hour 🥲.

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  Response from the owner

  Hi Katherine, I'm so sorry to hear that you reached out to us earlier without a response. Thank you for bringing your experience to our attention so we can learn and take action to improve. We appreciate that you took the time to let us know and will do our best to provide a better experience next time! -Rebecca

• D

  David

  5.0

  I'm extremely impressed with the service provided here. I am a long time customer of Bank of America but recently have not been impressed with customer service or limited access at the local branches. My wife and I needed to have some paperwork notarized and after visiting two closed BOA branches we decided to visit this Mid Fl branch. We were welcomed immediately and a service representative (Monica Curry) helped us notarize our documents. Monica was extremely patient and professional. Most banking institutions will charge a fee to notarize but because we had an old account with them, they did not. Because of this experience, I'm considering transferring all my accounts from BOA to Mid Florida. Thank you Monica for making this such an efficient and good experience.

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  Response from the owner

  Hi David, Thank you for the five star review and the kind words! We're so glad Monica was able to notarize your documents. We hope you'll choose MIDFLORIDA for your banking needs! -Rebecca

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