Midwest Loan Services Quincy St, Hancock, Michigan

Midwest Loan Services Reviews

3.9 stars based on 122 reviews

Featured Comments:

• M

  Michael Smith

  5.0

  I think I accidentally deleted my review. We have had more than a couple mortgages with Midwest Loan Services through our Credit Union and every time, without exception , anyone I dealt with were amazing in handling my issues. Problem ? Solved in minutes ! Needed documentation for a refi or a Home Equity Loan ? in my e mail within moments. Every single time I needed help, Midwest was there. Customer Service seems to be a way of life with this company. I have told many people what a good experience it is working with Midwest. My only disappointment. We are paying off our mortgage this month, so our business relationship is ending. But the memories of such wonderful service, will always remain. I don't know if I am permitted to mention names, but the most recent amazing Midwest person who helped me was Joan Laurn. She was wonderful to speak with, answered my questions and I hung up with a smile on my face. Thank you, Joan ! and thank you Midwest.

• R

  Rajib Bahar

  1.0

  Their customer service unhelpful and wrongly charged PMI on accounts that was not supposed to. They can expect legal action soon.

• A

  Ashlei Brown

  1.0

  I recently mortgaged a home through my credit union and Midwest Loan Services now manages/owns the account. As soon as my credit union notified me of the change I immediately contacted Midwest Loan Services to set up automatic monthly payments from my account. The original representative I spoke with seemed extremely agitated with my questions. I thought my questions were common/simple questions about payment arrangements & clarifying my account information. Nonetheless, we confirmed payment arrangements, recorded a statement and I was quickly rushed off the phone. My assumption was the process was complete, although the interaction with the representative was less than pleasant and she seemed preoccupied. Less than 60 days later I received an alert on my credit report that my account is delinquent. I immediately check my account and notice my payments had not been withdrawn. By this time there should have been 2 payments deducted. The purpose of me making automatic payment arrangements was to avoid late or missing payments. Unfortunately, I don't have time to sit and check all my accounts daily to ensure autopayment arrangements I setup are deducted. While I wish I had noticed MWLS error sooner, my biggest issue is their communication practices and customer service. Once I was finally able to get someone on the phone (during their business hours) to address this error on their part, a different agent confirmed that I did in fact provide all the necessary information for the payment arrangements and he didn't know why the deductions hadn't been made at the arranged date. This representative wasn't as rude as the first agent I spoke with, however, he wasn't apologetic about their error nor did he offer an acceptable solution to correct the delinquent status reported that has negatively impacted my credit report. He was very dismissive and his response (in so many words) was "I'll submit the correction, but I don't know if it will be removed before 30 days..." Clearly, I understand this issue doesn't directly impact him, however this is a big deal for me as the consumer. I still can't believe how nonchalant & rude each person I spoke with at MWLS has been regarding business they conduct daily. As someone who works long hours (before their office opens and after they close), their hours of operation are challenging for me to contact them. In addition access to their website is limited, as it was never communicated with me the access code I needed to setup my account online. I'm extremely disappointed with their service, communication, and lack of empathy regarding errors made on their part.

  ---

  Response from the owner

  We would like to apologize for the experience you described with the agents in our call center. Our goal is to provide each borrower with excellent customer service so hearing this is very disheartening. We have completed a full review of the call recordings and issues that followed the account not being set up on auto pay as initially requested. We can confirm that we did submit a credit correction as promised, and all four credit bureaus will reflect the update within 30 days. The auto pay is currently set up as requested on a monthly recurring draft. A Senior Associate will contact you to discuss the issues you to assist you in creating an online account.

More reviews (119)